Senior Customer Experience Specialist

2 days ago

Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 10,00,000
Job Description

We are seeking an experienced professional to fill the role of Customer Service Representative.

As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across diverse international markets.

  • Provide top-tier support to customers via email and chat, ensuring timely resolutions to their queries.
  • Resolve customer inquiries related to products, services, orders, and payments with precision and efficiency.
  • Engage with customers in a positive, empathetic, and professional manner at all times.
  • Maintain accurate and up-to-date records of customer interactions within our CRM systems.
  • Collaborate seamlessly with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring concerns to management for process improvement initiatives.
  • Achieve individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
  • Ensure compliance with international communication protocols, data privacy regulations, and company policies.
Required Skills & Qualifications
  • Bachelor's degree in any discipline.
  • Outstanding written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Proficiency in computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

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