Senior Customer Experience Improvement Lead

3 days ago


Kurnool, Andhra Pradesh, India beBeeCustomerExperience Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Title: Senior CX Solutions Specialist

We are seeking an experienced professional with in-depth expertise in Genesys Cloud, AWS Connect, and customer experience UI/UX capabilities to optimize customer journeys through innovative solutions and process improvements.

Key Responsibilities:
  • Develop and implement effective customer experience strategies to drive business outcomes.
  • Collaborate with cross-functional teams to improve customer satisfaction and loyalty.
  • Analyze and improve customer journeys using insights and data to enhance the overall customer experience.

Requirements:

  • 8+ years of experience in the contact centre domain.
  • Deep understanding of user interface/user experience (UI/UX) design principles for customer-facing platforms.
  • Proven track record in customer-centric initiatives with a focus on improving customer journeys.
  • Ability to map, analyze, and improve customer experiences using data-driven insights.

Preferred Skills:

  • Strong analytical and problem-solving skills with ability to make informed decisions.
  • Excellent communication and stakeholder management skills to effectively collaborate with teams.
  • Knowledge of Agile methodologies and customer experience transformation frameworks to drive business growth.


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