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Relationship Builder

2 weeks ago

Vadodara, Gujarat, India beBeeManager Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Title: Customer Relationship Management Manager

  • Key Responsibilities:
  • • Develop and execute CRM strategies aligned with business objectives, focusing on customer engagement, retention, and growth.
  • • Lead a team of CRM specialists, ensuring their professional development and fostering a collaborative environment.
  • • Oversee the configuration, customization, and integration of the CRM system, ensuring optimal performance and data integrity.
  • • Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
  • • Collaborate with marketing, sales, and customer support teams to align CRM strategies and ensure a consistent customer experience.
  • • Provide training and support to CRM users, ensuring effective adoption and utilization of the system.
  • • Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
  • • Monitor and analyze CRM performance metrics, making data-driven recommendations for improvement.
  • • Address and resolve CRM-related issues, ensuring smooth operation and user satisfaction.
Requirements:
  • • Proficiency in CRM platforms, data management, and reporting.
  • • Strong leadership, communication, and interpersonal skills.
  • • Ability to analyze data, identify trends, and solve complex CRM-related problems.
  • • Capability to develop and implement effective CRM strategies aligned with business goals.
  • • Understanding of business processes and ability to align CRM strategies with business objectives.
  • • Project management skills, including managing projects, timelines, and resources effectively.