ServiceNow Expert Consultant Lead

2 days ago


Bengaluru, Karnataka, India Plat4mation Full time
About the Role

We are seeking a seasoned ServiceNow Expert Consultant Lead to join our team at Plat4mation. This is an exciting opportunity for a highly motivated and experienced professional to lead our Managed Services team and drive success for our customers.

Job Summary

The ServiceNow Expert Consultant Lead will be responsible for leading high-profile projects, managing teams, and delivering exceptional customer experiences. As a subject matter expert in ServiceNow, you will work closely with clients to understand their business needs and develop tailored solutions that meet their requirements.

Responsibilities
  • Lead complex ServiceNow projects from initiation to delivery, ensuring timely completion and exceeding customer expectations.
  • Manage and mentor a team of consultants, providing guidance, coaching, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Develop and implement effective project plans, resource allocation strategies, and quality assurance processes to ensure successful project outcomes.
  • Collaborate with cross-functional teams, including sales, marketing, and customer success, to identify opportunities and drive growth.
  • Stay up-to-date with the latest ServiceNow features, best practices, and industry trends, applying this knowledge to improve client satisfaction and drive business results.
  • Build and maintain strong relationships with clients, understanding their business objectives and developing tailored solutions to meet their needs.
Requirements
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • Minimum 7+ years of experience in consulting, client-facing roles, or team leadership, with a proven track record of delivering high-quality results.
  • Fluent English language skills and excellent communication, presentation, and interpersonal skills.
  • Possession of ITIL, ServiceNow CSA, and ServiceNow CIS certifications, or willingness to obtain them within a specified timeframe.
Competencies
  • Proven leadership skills, with experience in managing teams and driving project success.
  • Strong analytical and problem-solving skills, with ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and colleagues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.
  • Knowledge of ServiceNow, ITIL, and DevOps principles, with experience in implementing and managing ServiceNow solutions.
What We Offer
  • Competitive salary: ₹1,200,000 - ₹1,500,000 per annum (dependent on experience).
  • Attractive benefits package, including provident fund, holiday allowance, PF scheme, employee/family group insurance, modern laptop, internet, transportation, and phone allowance.
  • Opportunity to work with a global company, collaborate with talented professionals, and contribute to innovative projects.
  • Ongoing training and development opportunities, including coaching, mentoring, and certification programs.


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