
Client Experience Manager
1 week ago
Job Title: Customer Relations Executive
About the Role:
- We are seeking a seasoned Customer Relations Executive to welcome and host prospective clients, providing a seamless and memorable experience that reflects our brand's values.
- This includes hosting clients during site/property visits, providing basic project information and directing their queries to the appropriate sales team.
- The ideal candidate will coordinate with teams to prepare for client visits, maintaining an elegant reception/hosting area and ensuring all customer-facing spaces meet luxury standards.
- Maintaining accurate client records, managing appointments and handling client requests with professionalism and discretion is also key.
- In addition, the selected candidate will assist in organising events, property showcases, and high-profile client visits, collecting initial feedback and sharing insights with relevant teams.
Key Qualifications:
- Bachelor's degree from a recognised institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills, with a polished appearance and demeanour.
- Excellent hosting, presentation, and customer service skills are essential.
- The ability to multitask, stay organised and work well under pressure is vital.
- Fluency in English is required.
- A warm, approachable personality with a service-driven attitude is necessary for success in this role.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work with a talented team and make a real impact on our clients' experiences.
About Us:
- We are a leading [industry] company dedicated to delivering exceptional customer experiences.
- Our mission is to build long-lasting relationships with our clients and exceed their expectations.
- We value innovation, teamwork and a customer-first approach.
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