Customer Order Service Specialist

3 days ago


Hubli, Karnataka, India beBeeOrder Full time ₹ 80,00,000 - ₹ 1,50,00,000
Job Overview

This role focuses on order management, ensuring timely delivery and maintaining high fulfillment rates. As a Customer Order Service professional, you will collaborate with internal teams to ensure accurate communication of status information to customers.

Main Responsibilities:
  • Creation and management of orders in SAP/C4C systems.
  • Handling customer inquiries and complaints, escalating complex issues when necessary.
  • Maintaining accurate inputs for all orders, including customer details, pricing, quantity, products, and shipping information.
  • Monitoring invoicing and timely delivery at customer locations.
  • Releasing orders from credit hold in collaboration with the credit team.
  • Removing order blocks and coordinating with cross-functional teams.
  • Creating internal/demo orders and interacting with sales teams and channel partners.
  • Collecting relevant documents for invoicing and working closely with field teams to resolve issues.
  • Managing customer claims on defective products and maintaining documentation for audit purposes.


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