
Global Customer Order Coordinator
2 days ago
We are seeking a highly motivated and organized professional to manage customer purchase orders, resolve issues, and provide exceptional customer service.
About the Role:The Order Management Specialist will be responsible for managing customer purchase orders, resolving issues, and providing exceptional customer service. This role requires strong organizational skills, attention to detail, and the ability to multitask effectively.
Key Responsibilities:- Process email Purchase Orders from end users through Salesforce and SAP
- Retrieve orders from partner portal and process into SAP
- Verify pricing against customer contract or approved discount matrix
- Verify availability of product
- Coordinate with Purchasing to determine lead times when supply is not available
- Exercise discretion to prioritize product allocations when supply is not available
- Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
- Process customer returns and credit note requests in a timely manner
- Answer customer inquiries regarding order status, product availability and lead times
- Troubleshoot customer issues, responding in timely manner
- Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
- Complete self-training modules in SAP as needed
- Log customer complaints (CCAR's) in SAP
- Create Salesforce cases to request additional addresses or contacts be added to SAP.
- BS/BA degree in business
- 4+ years of experience with account management and customer service in high tech environment
- Basic accounting knowledge, understanding of international trade principles and possibilities.
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