Senior Customer Success Engineer

3 weeks ago


Mumbai, Maharashtra, India Dynatrace Full time

Job Description

As a Senior Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining strong relationships with our largest and most complex customers. Your goal will be to ensure the successful deployment and adoption of our products, providing expert guidance and support to help them achieve their desired business outcomes.

As part of our account team, you will work closely with our customers to define their strategic roadmap, enabling retention, renewal, and expansion of their Dynatrace relationship. You will also serve as a liaison between the customer and our Support and Product Management teams.

Responsibilities and Duties

  • Provide exceptional customer service, going above and beyond to meet our customers' needs.
  • Triage, diagnose, and resolve complex configuration issues with our products and integrations.
  • Develop and implement strategic plans to drive customer adoption and growth.
  • Collaborate with our customers to identify opportunities for process improvements, product adoption, and configuration.
  • Provide training and education to our customers' user groups to support organizational adoption.
  • Engage with our customer support and product management teams to ensure speedy resolution of customer issues and to provide feedback on product roadmap discussions.
  • Participate in monthly and quarterly business reviews with our customers.
  • Stay up-to-date with the latest developments in our products and services.

Qualifications

  • Education: Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • Work experience: 4+ years of experience in a related field.
  • Experience working with large enterprise customers, including executive leadership.
  • Demonstrated ability in leadership, mentorship, and organizational behavior.
  • A track record of going above and beyond for your team and customers.
  • Exceptional English written and verbal communication skills, as well as organizational and teamwork skills.
  • Impeccable time management skills and the ability to self-direct.
  • Demonstrated experience as a Subject Matter Expert (SME) for our technologies, methodologies, frameworks, and 3rd party technologies.
  • Willingness to learn new technologies and resolve complex technical issues.
  • Professional Level certification in our products (or get certified within six months).
  • Two or more industry-relevant Associate Level certifications.
  • Strong technical understanding and experience in the SaaS industry.
  • Familiarity with one or more of the following technologies related to our products: cloud/new stack technologies, web and application server technologies, server-side technologies, mobile application technologies, DevOps toolchain applications, CMDB/ITSM technologies/platforms.

Additional Information

  • Dynatrace is a leader in unified observability and security.
  • We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
  • Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
  • The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
  • Over 50% of the Fortune 100 companies are current customers of Dynatrace.


  • Mumbai, Maharashtra, India Dynatrace Full time

    Job Title: Senior Customer Success EngineerAt Dynatrace, we're looking for a highly skilled and experienced Senior Customer Success Engineer to join our team. As a key member of our account team, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers.Key...


  • Mumbai, Maharashtra, India Dynatrace Full time

    Job DescriptionAs a Senior Customer Success Engineer at Dynatrace, you will be responsible for building and maintaining strategic relationships with our largest and most complex customers. Your expertise will be sought after by executive leadership to ensure the successful deployment and adoption of our products. You will be a trusted advisor, guiding...


  • Mumbai, Maharashtra, India Dynatrace Full time

    About the RoleWe are seeking a highly skilled Senior Customer Success Engineer to join our team at Dynatrace. As a Senior Customer Success Engineer, you will be responsible for building and maintaining post-sales relationships with our largest, most complex, and most valuable customers. You will be a trusted strategic advisor, ensuring the successful...


  • Mumbai, Maharashtra, India Onfido Services India Private Limited (IND) Full time

    Job Title: Senior Customer Success AdvocateAt Onfido Services India Private Limited (IND), we're seeking a dynamic Senior Customer Success Advocate to join our team. As a key member of our customer success team, you will play a crucial role in driving customer value realization and growth.Responsibilities:Deliver virtual expert coaching engagements to...


  • Mumbai, Maharashtra, India Leanplum Full time

    About UsCleverTap is the leading customer engagement platform that empowers businesses to create personalized experiences and drive customer lifetime value.Our platform offers a suite of tools that enable businesses to orchestrate experiences across the customer lifecycle, design personalized journeys, and measure and optimize each experience in...


  • Mumbai, Maharashtra, India Onfido Services India Private Limited (IND) Full time

    About the Role:We are seeking a skilled Senior Customer Success Advocate to join our team at Onfido Services India Private Limited. As a key member of our Customer Success team, you will be responsible for driving customer value realisation and growth of our global accounts.Key Responsibilities:Deliver virtual expert coaching engagements to educate and...


  • Mumbai, Maharashtra, India Onfido Services India Private Limited (IND) Full time

    Job Title: Senior Customer Success AdvocateWe are seeking a highly skilled Senior Customer Success Advocate to join our team at Onfido Services India Private Limited (IND). As a key member of our customer success team, you will be responsible for growing, nurturing, and retaining our smaller global accounts, enabling customer value realisation at scale.Key...


  • Mumbai, Maharashtra, India MProfit Full time

    Job Title: Senior Customer Success ExecutiveMProfit is a rapidly growing fintech company that empowers Indians to have clear visibility into their investments. We provide wealth-tech solutions to Indian investors and wealth professionals. As a Senior Customer Success Executive, you will be a crucial part of our mission to ensure all our customers' success...

  • Customer Success Lead

    2 weeks ago


    Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Job:The Customer Success Executive is responsible for planning and executing customer success initiatives to ensure customers achieve their desired outcomes from Red Hat products and platforms.Key Responsibilities:Develop and implement customer success plans to drive customer adoption and usageCollaborate with internal teams to deliver technical...


  • Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...


  • Mumbai, Maharashtra, India SAP Full time

    Role OverviewAs a Senior Customer Success Partner, you will be responsible for developing high-trust relationships with clients, measured through growth, attrition, retention, and relationship health.This is a strategic role working with customers, SAP Concur's internal teams, and has central importance to our ongoing success as a company.Manage a diverse...


  • Mumbai, Maharashtra, India Twixor Full time

    Twixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal...


  • Mumbai, Maharashtra, India Dotdigital Full time

    About DotdigitalWe're a global community of passionate professionals dedicated to the collective success of our organization and clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work.Our core platform empowers marketing teams to exceed customer...


  • Mumbai, Maharashtra, India SAP Full time

    About the RoleThe Specialist Customer Success Manager plays a crucial role in guiding customers through their business journey with SAP solutions. This position involves increasing customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio.Key ResponsibilitiesOversee key customer milestones...


  • Mumbai, Maharashtra, India Twixor Full time

    **Customer Success Role Overview**Twixor is seeking a seasoned Customer Success professional with a background in B2B enterprise software SaaS to drive growth and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute).This customer success and growth role focuses on the global market, and contributes to the strategy...


  • Mumbai, Maharashtra, India Apna Full time

    About the TeamApna's Enterprise business unit is a driving force behind revenue, sales, and customer retention. Comprising Sales, Marketing, and Revenue Operations, including Customer Success Management, this cohesive team plays a vital role in maintaining the overall health of the job marketplace. By collaborating closely with brands, our team fosters a...


  • Mumbai, Maharashtra, India Apna Full time

    About the TeamApna's Enterprise business unit drives revenue, sales, and customer retention. It comprises three sub-units: Sales, Marketing, and Revenue Operations, which includes Customer Success Management. This cohesive team plays a vital role in maintaining the overall health of the job marketplace. By collaborating with brands, our team fosters a strong...


  • Mumbai, Maharashtra, India SAP Full time

    About the RoleSAP is seeking a highly skilled Senior Customer Success Partner Advisor to join our team in Mumbai. As a key member of our global business development and partnerships team, you will be responsible for developing and maintaining strong relationships with our clients, driving growth and retention through strategic account management and client...


  • Mumbai, Maharashtra, India Edwizo Full time

    Key Responsibilities:Customer Success: Drive customer success by leveraging CRM tools and strategies to deliver exceptional customer experiences.Technical Expertise: Develop and implement technical solutions to automate workflows and enhance CRM efficiency.Data Analysis: Analyze customer data to identify trends and opportunities for growth, and develop...


  • Mumbai, Maharashtra, India Vymo Technologies Full time

    About Vymo TechnologiesVymo Technologies is a leading Sales Enablement platform, transforming the way sales teams operate. Our innovative mobile-first Personal Sales Assistant empowers sales reps by automatically capturing activity data, providing real-time insights, and recommending next best actions. As a fast-paced and dynamic environment, Vymo...