Guest Experience Coordinator

7 days ago

Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Job Title: Guest Relations Manager

This is an exciting opportunity to join our team as a Guest Relations Manager. As the property manager on duty, you will oversee all property operations and ensure that guests receive the highest levels of hospitality and service.

About This Role:
  • You will be responsible for resolving any guest-related situations and providing exceptional customer service.
  • You will work closely with other departments to support property operations and goals.
  • You will be expected to maintain high visibility in public areas during peak times.
Key Responsibilities:
  1. Leads Guest Services Teams: You will lead by example, demonstrating sound financial and business decision-making skills, honesty, and integrity.
  2. Maintains Guest Services and Front Desk Goals: You will develop specific goals and plans to prioritize, organize, and accomplish your work.
  3. Ensures Exceptional Customer Service: You will provide services that are above and beyond for customer satisfaction and retention.
  4. Implementing Projects and Policies: You will implement the customer recognition/service program, communicating and ensuring its process.
Requirements:
  • A High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  • OR A 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Benefits:
  • Competitive salary
  • Benefits package including health insurance, retirement plan, and paid time off.
  • Opportunities for career advancement
How To Apply:

If you have excellent communication and leadership skills, and are passionate about delivering exceptional customer service, we would love to hear from you. Please submit your resume and cover letter to us.

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