Current jobs related to Guest Relations Manager - Chennai, Tamil Nadu - Wonderla Holidays

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Compass Group Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role & responsibilitiesWarmly greet arrivals, manage check-ins/outs, and facilitate smooth transitions.Expertia+1Recognize VIP or corporate guests, ensuring personalized, memorable interactions and services.Resolve guest concerns promptly and professionally, collaborating with appropriate departments.Maintain guest logs and preferences; track feedback for...

  • Guest Relation Executive

    5 days ago

    Chennai, Tamil Nadu, India Aitken Spence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Meet,greet and direct Guests who enter the lobby area-Manage,record and resolve promptly Guest complaints-Demonstrate a thorough understanding of all facilities and services provided within the hotel-Upselling -Main point of contact for VIP Guests.

  • Guest Relation Executive

    5 days ago

    Chennai, Tamil Nadu, India Compass Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesGood command of the English language is essential, both written and verbal .Must possess strong organization time management skills, attention to detail.Must be guest service focused and a team player.Positive attitude and outgoing personality is essential.Personable, enthusiastic, self-motivated and able to work...

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Adityaram Properties Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Roles and Responsibilities* Manage front desk operations, including handling phone calls, emails, and messages.* Maintain accurate records of guest interactions and feedback.

  • Guest Relation Executive

    3 weeks ago

    Chennai, Tamil Nadu, India Destination Hotels Full time

    Job DescriptionSummaryYou will be responsibleto assist with theefficient running ofthe department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations.QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience hotel...

  • Guest House Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Ywca Of Madras Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities:* Ensure guest satisfaction* Collaborate with hotel team* Maintain cleanliness & safety standards* Manage guest house operations* Oversee staff performanceFood allowance

  • Guest Experience Coordinator

    1 week ago

    Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Guest Relations ManagerThis is an exciting opportunity to join our team as a Guest Relations Manager. As the property manager on duty, you will oversee all property operations and ensure that guests receive the highest levels of hospitality and service.About This Role:You will be responsible for resolving any guest-related situations and providing...

  • Guest Services Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott Full time

    Job Number 24154190 Job Category Rooms Guest Services Operations Location The Westin Chennai Velachery 154 Velachery Main Road Chennai Tamil Nadu India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins check-outs room assignments and room change late check-out requests Secure...

  • Guest Service Associate

    3 weeks ago

    Chennai, Tamil Nadu, India Four Points Full time

    Our jobs aren t just about giving guests a smooth check-in and check-out Instead we want to build and experience that is memorable and unique Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay They are empowered to move about their space and do what needs to be done Whether...

  • Senior Guest Services Liaison

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 7,50,000 - ₹ 15,00,000

    Job Overview:">A Customer Experience Coordinator is needed to craft exceptional guest experiences. The ideal candidate will be warm, professional, and attentive to detail.Main Responsibilities: Welcome guests warmly and make a lasting first impression. Manage seating reservations and waitlists efficiently. Assist guests with menu queries, special requests,...

Guest Relations Manager

2 weeks ago

Chennai, Tamil Nadu, India Wonderla Holidays Full time US$ 60,000 - US$ 1,20,000 per year

Skills :

  1. Excellent communication and interpersonal skills.
  2. Strong leadership ability with experience in managing guest-facing teams.
  3. Customer-first mindset with excellent conflict resolution and problem-solving skills.
  4. Ability to multitask and remain calm under pressure in a fast-paced environment.
  5. Hands-on experience in guest feedback management (NPS, online reviews).
  6. Proficiency in English; regional language skills are an advantage.
  7. Flexibility to work on weekends, holidays, and extended hours.

Role & responsibilities:

We are looking forward to hiring a smart and dynamic individual to join our Operations Department as an Manager Guest Relations

  • Set up and lead Guest Relations operations for Wonderla Chennai (new park launch).
  • Design and implement SOPs and service processes to establish best-in-class guest experience standards.
  • Greet and engage guests, ensuring smooth entry and personalized attention throughout their visit.
  • Address and resolve guest concerns related to rides, dining, lost & found, accessibility, and park facilities.
  • Deliver personalized services for VIPs, differently-abled guests, and families with children.
  • Train, guide, and supervise the Guest Relations team (including reception/front office staff).
  • Promote park amenities, restaurants, retail outlets, and special programs to maximize guest engagement.
  • Collect and analyze guest feedback (NPS, reviews, surveys) and take corrective actions for continuous improvement.
  • Coordinate effectively with internal teams (operations, F&B, security, rides, retail) to resolve issues promptly.
  • Build strong guest loyalty through personalized engagement and relationship management.
  • Coordinate with the Cash Team and NTR (Non-Ticket Revenue) Team to drive in-park sales and upselling opportunities.
  • Promote and support revenue initiatives such as Fast-Track ticket sales, seasonal offers, dining packages, merchandise, and festive/event-based promotions.
  • Engage guests proactively in cross-selling park services and special experiences to enhance revenue per visitor.
  • Prepare and present regular reports on guest satisfaction, complaint trends, revenue contribution from guest relations, and service improvement initiatives.

Requirements :

  • Proven experience as Guest Relations Manager, Hotel Manager, or in a customer-focused leadership role (hospitality, amusement park, aviation, or retail industry).
  • Strong organizational and team management skills.
  • Ability to handle large guest volumes and deliver service excellence in a high-pressure environment.
  • Professional grooming, strong sense of responsibility, and commitment to guest delight.
  • MBA in Hospitality/Tourism/Business Administration preferred.

Proficiency in English and Tamil.