Guest Experience Specialist

6 days ago

Chennai, Tamil Nadu, India beBeeHospitality Full time ₹ 4,00,000 - ₹ 8,00,000

Job Summary:

We are seeking a highly skilled and motivated individual to fill the role of Guest Experience Specialist. This position requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Provide exceptional guest service by greeting, assisting, and directing visitors, vendors, and the general public with professionalism, courtesy, and respect.
  • Manage visitor badges and maintain accurate visitor records.
  • Answer and screen all incoming internal calls, handling inquiries appropriately and redirecting calls when necessary.
  • Be actively visible in the reception area and accessible to customers via phone or walkie-talkie.
  • Provide administrative support for personnel in administration, mail room, and copy/publication.
  • Schedule, organize, and assist with event and meeting room reservations.
  • Maintain familiarity with all documents, manuals, and standard operating procedures to interact with guests and employees.
  • Promptly and reliably assist with any changes or new information, ensuring customer satisfaction.
  • Ensure a positive guest/group experience through personal interactions, functions, or other engagements.
  • Flexibility to accommodate irregular and extended hours when needed.
  • Assist with administrative responsibilities, including ordering supplies, inspecting conference rooms, and maintaining supply closets.
  • Provide travel assistance (e.g., calling cabs, communicating arrival times).
  • Demonstrate professionalism and pride in all aspects of duties and responsibilities.
  • Adhere to all safety and security protocols.
  • Review internal work order systems and report service requests to the building management team, liaising between tenants and landlords.
  • Coordinate necessary corrective actions with property management personnel, AV techs, or third-party vendors.
  • Serve as a liaison between clients and building vendors.
  • Assist with event coordination, catering, and ad-hoc requests.
  • Support Community Hosts to maintain consistent guest experiences.

Key Competencies:

  1. Communication: Ability to correspond with executive-level clients and interact with individuals at all levels.
  2. Emotional Intelligence: Demonstrate exceptional emotional intelligence and empathy.
  3. Organizational Skills: Detail-oriented, confident, self-starter with exceptional organizational skills.
  4. Proactivity: Maintain a 'can-do' mentality with the ability to act with minimal information.
  5. Character: Demonstrate integrity, accountability, self-awareness, and a strong work ethic. Showcase strong business acumen.
  6. Professionalism: Project an approachable and professional image in personal appearance, manner, and demeanor.
  7. Resilience: Ability to work under pressure and act in a calm, collected manner.
  8. Technology Proficiency: Ability to use Microsoft Suite and quickly adapt to proprietary tech tools.
  9. Customer Focus: Focused on providing a top-notch, hospitality-driven experience.

About Us:

We are committed to providing a welcoming and inclusive environment for our guests and employees alike. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

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