Guest Experience Specialist

22 hours ago


Chennai, Tamil Nadu, India beBeeGuestExperience Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Guest Experience Specialist


About the Role

We are looking for a skilled Front Office Associate to provide exceptional guest experiences and make every stay unforgettable. As a Guest Experience Specialist, you will be the first point of contact for our guests, setting the tone for their entire visit.


Main Responsibilities
  • Kick off memorable guest experiences with warm welcomes
  • Acknowledge IHG Rewards Club members and returning guests in person or over the phone
  • Process payments for guest bookings efficiently
  • Ensure seamless check-in and check-out processes
  • Anticipate and meet guest needs, offering tailored recommendations
  • Serve as the trusted contact for guests, assisting with issues and providing local insights


Why You'll Love This Role

This role offers a dynamic work environment where no two days are the same. You'll have the opportunity to build lasting relationships with our guests, making every interaction count.


Requirements

To succeed in this role, you should possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Previous experience in customer-facing roles is an asset.


What We Offer

In addition to a competitive compensation package, we offer opportunities for professional growth and development, as well as a supportive team environment.


About Us

We strive to deliver exceptional guest experiences through personalized service and attention to detail. If you share our passion for hospitality and are committed to excellence, we encourage you to apply for this exciting opportunity.



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