
Senior Guest Experience Manager
7 days ago
A premium hospitality establishment in Dubai seeks an experienced and dynamic professional to lead their concierge operations and guest experience services. As the ideal candidate, you will ensure seamless and personalized interactions with guests while maintaining high standards of service.
About the Role:
- Oversee and manage a team of concierges to deliver exceptional guest services.
- Act as the primary point of contact for guests, exceeding all needs and expectations.
- Handle VIPs and high-profile guests with discretion and professionalism.
- Manage reservations, table allocations, and special dining or event requests.
- Collaborate closely with Front of House, Kitchen, and Events teams for smooth operations.
- Build and maintain strong relationships with external partners and service providers.
- Resolve guest concerns and complaints promptly while safeguarding brand reputation.
- Train, mentor, and guide the concierge team to maintain high standards of service.
Requirements:
- A minimum of 56 years of experience in concierge, guest relations, or FOH roles within the F&B or luxury hospitality industry.
- Proven leadership and team management skills.
- Excellent communication skills in English (Arabic or additional languages are an advantage).
- Strong knowledge of F&B operations and luxury service protocols.
- Professional, polished appearance with exceptional interpersonal skills.
- Ability to perform under pressure and manage demanding guest expectations.
What We Offer:
- An attractive salary package with benefits.
- The opportunity to work in a premium F&B environment in Dubai.
- Career growth in an international hospitality hub.
Contact Us:
To apply, please submit your CV with the subject line: Application Senior Guest Experience Manager (Dubai).
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