Enhance Guest Experiences as a Reservation Coordinator

1 day ago

Hyderabad, Telangana, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000

We are currently seeking a skilled and experienced Reservation Coordinator to join our organization and contribute to the success of our operations.

This is a remote position that requires exceptional communication skills, attention to detail, and a passion for delivering outstanding customer experiences.

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications:
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.

Benefits of this Role:

This role offers a unique opportunity to grow professionally and develop valuable skills in a dynamic and fast-paced environment. As a member of our team, you will have the chance to make a meaningful impact on our guests' experiences and contribute to the success of our operations.

What We Offer:

We are committed to providing a supportive and inclusive work environment that allows our team members to thrive and grow. Some of the benefits of this role include:

  • Opportunities for professional growth and development.
  • Flexible work arrangements and remote work options.
  • A competitive compensation package.
  • Access to ongoing training and education resources.

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