Guest Service Ambassador

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Guest Service Ambassador Integrated Facilities Management Corporate Solutions Country Region What this job involves Mastering the front desk Top-level skills in guest relation is a non-negotiable prerequisite of this role As the person in charge you ll be responsible in developing the necessary policies and procedures for all reception-related functions Likewise part of your to-do list is to make sure that the latest magazines newspapers and brochures are on display in the reception add in the client directory signage too Outdated ones however should already be out of sight Specific Duties Site Operations l Create a comfortable welcoming and hospitable experience for employees and their guest l Boost agility in the workplace by managing up-to-date visitor information l Handle internal external calls and correspondence l Anticipate client needs through observation to create memorable experiences l Manage stationery requisition and related inventory management l Adhoc responsibilities assigned by Facilities Manager Customer Services l Foster a sense of community and create happiness at work for our team our client and their guest l Creating a welcoming environment for clients internal external customers by providing authentic caring and timely service Visitor Management l Provide personable and efficient visitor registration services l Ensure regulatory compliance in managing visitor access through clients Visitor Management Systems VMS l Enhance safety and security of our client s facility by management of visitor movement l Execute emergency response plan to ensure safety of client and guest when necessary Concierge Services l Deliver concierge service with local expertise and insider knowledge l Manage transportations request from visitors and employees Conference Meeting Room Booking l Assist educate client to achieve optimization and efficiency for meeting room bookings l Enhance user comfort and services by efficient turnaround of meeting rooms l Plan experiences and community events within and beyond the office that unite people and inject fun into the workplace Mail Delivery Services l Organise receipt and deliveries of all mails and courier services l Manage mail distribution records and mail logs Experience l 4-years experience in Hospitality and or Tourism sector or related professional area l Prior experience to manage meeting room services is an advantage l Hospitality Degree from an accredited institute Task Skills l Proficiency with Microsoft Word Excel and PowerPoint l Good command of verbal and written English Personal Skills l Ability to meet tight schedules and deliver high quality of work l High level of communication and interpersonal skills Anticipating the needs of our clients and guests While you keep the front desk activities on track you will be the go-to person for all concerns in the reception area Day in and day out you ll promptly tend to telephone queries and requests all while maintaining professionalism and politeness at all times Also part of your scope is to ensure that the front office is neat and organised On top of handling the booking of the conference rooms you ll also pitch in some help in event-related tasks such as flower arrangements for one This role will also see you participating in emergency evacuation procedures and crisis management when needed Being a JLL brand enforcer Do you believe that first impressions last As the first person that our visitors will see it s important that you re conscious of your professional image always feeling confident and looking your best i e sticking to the dress code Your commitment to our brand promise of client service would be befitting as you will deal with the varying demands of visitors and employees In all your activities you ll need to keep in mind that you follow the company s regulations and requirements Sound like you To apply you need to be Skilled on the job You should be adept in front desk and back office processes with strong admin skills Familiarity with occupational safety requirements and continuous improvement initiatives is also helpful for you to land this job And if you can also match these abilities with a computer-savviness then you might be the one we re looking for A client hero Got upbeat and pleasant attitude This role is the perfect opportunity for you to show off your people skills which will ease your interactions with different kinds of clients Your superior organisational skills will also come in handy when it s time for you to prepare client reports What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Hyderabad TS Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL