Workplace Ambassador

JLL supports the Whole You, personally and professionally.
Workplace AmbassadorClient: UBS
**Location**: Hyderabad (Aquila & Centaurus)
**Department**: Facilities Management - Workplace Services
**Reports To**: WorkpManager
Position OverviewWe are seeking dynamic Workplace Ambassadors to serve as the face of UBS workplace experience, managing soft services operations and ensuring exceptional employee experiences across Aquila and Centaurus locations. This role requires customer-focused professionals who can seamlessly operate between both sites, acting as the primary point of contact for employees while coordinating various soft services to create a world-class workplace environment.
Key ResponsibilitiesEmployee Experience & EngagementServe as primary point of contact for UBS employees across workplace services
Provide exceptional customer service and resolve employee queries promptly
Proactively engage with employees to understand needs and gather feedback
Support new employee onboarding and workplace orientation
Facilitate employee events, celebrations, and engagement activities
Maintain a welcoming and professional workplace atmosphere
Multi-Location FlexibilitySeamlessly operate between Aquila and Centaurus locations as required
Maintain consistent service standards and employee experience across both sites
Adapt to varying workplace cultures and operational requirements at each location
Support inter-location coordination and employee transitions
Ensure effective communication between site teams and management
Front-of-House & Reception ServicesManage reception desk operations and guest services
Handle visitor registration, access coordination, and escort services
Maintain professional front-of-house presentation and ambiance
Coordinate meeting room bookings and space reservations
Support VIP visits and executive-level guest arrangements
Ensure lobby and common areas maintain premium standards
Workplace Services CoordinationCoordinate soft services including housekeeping, catering, and maintenance requests
Monitor service delivery quality and address any service gaps
Handle employee service requests through ticketing systems or direct interaction
Coordinate with vendors and service providers for seamless service delivery
Support workplace amenity management (cafeteria, wellness areas, recreation spaces)
Manage workplace announcements and communication dissemination
Space & Environment ManagementMonitor workplace utilization and space optimization
Support hot-desking, flexible workspace, and hybrid work arrangements
Coordinate workspace setup for new joiners and relocations
Ensure workplace comfort through temperature, lighting, and ambiance management
Support space planning initiatives and workplace transformation projects
Maintain workplace aesthetics and professional environment standards
Health, Safety & Compliance SupportSupport health and safety protocols and emergency procedures
Monitor compliance with workplace policies and guidelines
Assist in evacuation drills and emergency response coordination
Ensure adherence to COVID-19 and health safety measures
Report safety hazards and coordinate corrective actions
Support workplace wellness initiatives and programs
Technology & Digital Services SupportAssist employees with workplace technology and digital services
Coordinate IT support requests and equipment issues
Support audio-visual setup for meetings and events
Provide basic troubleshooting for workplace technology
Support digital workplace initiatives and implementations
Administrative & Operational SupportMaintain workplace documentation and service records
Generate reports on employee feedback and service metrics
Support inventory management for workplace supplies and amenities
Coordinate with facilities teams for operational requirements
Handle administrative tasks related to workplace services
Support budget tracking and cost management initiatives
Required QualificationsEducation & ExperienceBachelor's degree in Hospitality, Business Administration, Communications, or related field
3-5 years of experience in customer service, hospitality, or workplace services
Experience in corporate environment or executive support roles preferred
Background in front-of-house operations, guest services, or employee experience
Experience with multi-location operations is advantageous
Core CompetenciesCustomer Service ExcellenceExceptional interpersonal and communication skills
Strong customer service orientation with problem-solving abilities
Professional demeanor and executive-level interaction capabilities
Ability to handle complaints and difficult situations diplomatically
Proactive approach to employee engagement and satisfaction
Workplace Services KnowledgeUnderstanding of workplace operations and employee needs
Knowledge of soft services coordination and vendor management
Familiarity with space management and workplace optimization
Understanding of health, safety, and compliance requirements
Experience