Guest Service Associate

4 weeks ago

Hyderabad, Telangana, India NOVOTEL Full time

Company Description Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport The hotel features 292 rooms and suites in the Premier Floor with WiFi access along with a restaurant a bar a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres The major access routes are National Highway 7 from the west and Srisailam SH from the east -Come As You Are -Work With Purpose -Grow Learn Enjoy -Employee benefit card offering discounted rates in Accor worldwide for you and your family -Career development opportunities with national and international promotion opportunities Primary Responsibilities Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service Ensure to remain alert courteous and helpful to the guests and co-workers at all times Operational Management Inspect room linens before placing in rooms and return below standard pieces to the respective person in Housekeeping Ensure to report to work on time and according to posted schedule Ensure to daily change soiled linens on beds and remake beds Strictly follow the lost and found procedures Ensure floor pantries and corridors fire exits are as per the standards Responsible for equipping all rooms with linen amenities in the guest rooms as per the standards Qualifications Knowledge and Experience Diploma in Tourism Hospitality Management Fresher or Minimum 6 months to 1 year of relevant experience Excellent reading writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Competencies Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Must be well-presented and professionally groomed at all times Additional Information At Accor Hotels we believe in Talent Development we collaborate together to reach your Professional goals and would like to play our role in developing your career for your future organization At Accor Hotels we celebrate Heartist Days every year these are the few links to understand the celebrations

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