Guest Relations Executive

3 weeks ago


Hyderabad, Telangana, India Quality Inn Residency Full time
Job Description

Job Title:Guest Relations Executive (GRE)

Location:Quality Inn Residency, Nampally, Hyderabad

Employment Type:Full-time

About Us:

Quality Inn Residency is a 3-star property known for delivering exceptional guest experiences with personalized service and attention to detail. We are looking for a Guest Relations Executive to join our front office team and be the face of our hospitality.

Key Responsibilities:

- Welcome guests warmly upon arrival and assist with check-in/check-out procedures.
- Handle guest queries, requests, and complaints professionally and efficiently.
- Coordinate with various hotel departments to ensure guest satisfaction.
- Maintain updated knowledge of hotel facilities, services, and local attractions to assist guests effectively.
- Monitor VIP guest arrivals and ensure personalized service.
- Maintain guest records, preferences, and feedback for future reference.
- Assist in upselling rooms, facilities, and services.

Requirements:

- Proven experience in guest relations, front office, or hospitality roles (hotel experience preferred).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a positive, service-oriented attitude.
- Proficient in MS Office; knowledge of PMS software (like IDS/Opera) is a plus.
- Flexibility to work in shifts, including weekends and holidays.
- Well-groomed and presentable appearance.

Education:

- Diploma/Degree in Hotel Management or related field preferred.

Job Type: Full-time

Pay: 20,000.00 per month

Benefits:

- Food provided

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