
Guest Services Specialist
5 days ago
Guest Services Specialist
We are seeking a skilled professional to provide exceptional guest service experiences throughout their stay. The ideal candidate will be responsible for ensuring clients are properly greeted upon arrival, monitoring daily bookings, and coordinating luggage collection and storage.
About the Role
This is an excellent opportunity for a motivated and customer-focused individual to join our team as a Guest Services Specialist. The successful candidate will have the ability to work effectively in a fast-paced environment and provide exceptional service to our guests.
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Coordinate luggage collection and storage
- Promptly address guests' requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests receive personalized services
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
- Inform clients of our hotel services, including breakfast and dining options
- Promote all hotel amenities, conveniences and programs offered
Key Responsibilities
The key responsibilities of this role include:
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