Guest Service Associate

1 day ago

Goa, India Marriott International, Inc Full time

**Job Number** 23201323

**Job Category** Rooms & Guest Services Operations

**Location** Fairfield by Marriott Goa Anjuna, Survey No 11/14 Plot B C&E, Anjuna, Goa, Goa, India VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Services Associate

    1 day ago

    Goa, India Moustache Escapes Full time

    **Role: - Guest Services Associate** **location: - North goa** **Company: - Moustache Escapes** **Experience: - 1-3 year** **Overview**: As a Guest Service Associate / Steward, you will play a vital role in ensuring an exceptional experience for our guests. Your responsibilities will include maintaining cleanliness and organization in guest areas,...

  • Guest Service Associate

    3 days ago

    Goa, India Rosetta Hospitality Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Summary:The Guest Service Associate (GSA) in Food & Beverage Service is responsible for providing exceptional dining experiences by delivering prompt, courteous, and efficient service to all guests. The role ensures guest satisfaction through attentive service, product knowledge, and teamwork within the restaurant or outlet.Key Responsibilities:Guest...

  • Guest Service Associate in F&B Service

    3 weeks ago

    Goa, India Grand Mercure Goa Candolim Full time

    Role Description This is a full-time on-site role for a Guest Service Associate in F&B Service located in Goa, India. The Guest Service Associate will be responsible for providing excellent guest services, handling guest reservations, and ensuring customer satisfaction. Day-to-day tasks include greeting and assisting guests, managing reservations, addressing...

  • Guest Service Associate in F&B Service

    2 weeks ago

    Goa, India Grand Mercure Goa Candolim Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionThis is a full-time on-site role for a Guest Service Associate in F&B Service located in Goa, India. The Guest Service Associate will be responsible for providing excellent guest services, handling guest reservations, and ensuring customer satisfaction. Day-to-day tasks include greeting and assisting guests, managing reservations, addressing...

  • Guest Services Associate

    7 days ago

    Goa, India Moustache Escapes Full time

    Step into the captivating world of Moustache Escapes and become an integral part of our mission to create magic as the foremost name in the realm of Indian hospitality. Spanning across vibrant and culturally rich locations throughout India, Moustache Escapes offers a multitude of opportunities for our associates to explore diverse career paths. Through our...

  • Guest Service Associate

    1 day ago

    Goa, India De Mandarin Full time

    **Guest Service Associates** Performs all necessary tasks to serve Food and Beverage according to the service standards and operating manuals of the hotel. Greets and seats guests and ensures their comfort at the table. Maintains table culture and restaurant ambiance at all times. **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Food...

  • Female Guest Service Associate

    1 day ago

    Goa, India De Mandarin Full time

    **_Guest Service Associate - Female _** Ensure that all guests are served to the hotels standard in the Restaurant / Bar / Lounge areas. Display highest standards of hospitality and welcome are demonstrated at all times within all food and beverage areas. Takes orders for, serves (where applicable, prepares) food and beverages to guests as per the hotels...

  • Guest Service Expert

    2 weeks ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25126784 **Job Category**Food and Beverage & Culinary **Location**The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India, 403509 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask...

  • Guest Service Associate

    2 weeks ago

    Goa, Goa, India Chances Resort and Casino Full time

    The Guest Service Associate is responsible for providing excellent customer service and performing a variety of clerical and administrative tasks to support the efficient operation of the front office. The role involves interacting with clients or guests, managing incoming calls, and ensuring that the front office area is organized, welcoming, and...

  • Guest Service Associate

    1 week ago

    Goa, Goa, India Chances Resort and Casino Full time

    The Guest Service Associate is responsible for providing excellent customer service and performing a variety of clerical and administrative tasks to support the efficient operation of the front office. The role involves interacting with clients or guests, managing incoming calls, and ensuring that the front office area is organized, welcoming, and...