Guest Service Associate

2 weeks ago


Goa, India IHCL Full time

Job Responsibilities
- Provides helpful, friendly, prompt and personalized service to the customer (internal/ external).
- Takes complete responsibility for hygiene, maintenance and cleanliness of area under his/ her control, to meet hotel standards.
- Responsible for keys under his/ her control to ensure safety and security of guest’s and hotel’s property.
- Provides effective amenity services in guest rooms.
- Responsible for maintaining all equipment, carpets & fixtures of the area under his/ her control.
- Assists in effective handling of uniforms and linens.
- Responsible for handling Housekeeping desk efficiently by coordinating with concerned persons as well as constant follow up.
- Attends and learns through behavioral and vocational training in own and related work areas to enhance skills and develop multifunctionality.
- Attends training on fire safety & security systems.
- Shares skills with all departmental employees specially through O.T.J. training for new comers.
- Maintains excellent professionalism amongst all staff, helps and guides them to enhance their performance.
- Coordinates with all related departments to provide prompt, courteous & efficient service to the customer (internal/ external).
- Builds and maintains friendly and personal relationship with guests.
- Adhere to all the LQA Brand Standards - General Standards of Behaviour.

Job Requirements
- Physical mobility and stamina
- Ability to follow instruction
- Detail-oriented
- Professional attitude
- Ability to work independently
- Excellent time management skills



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