Customer Service Representative

12 hours ago

Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 9,00,000
Customer Service Representative Job Summary

We are seeking a highly skilled and customer-focused professional to provide exceptional support to our clients.

About the Role:

  • This position is responsible for delivering outstanding customer service via various channels, including inbound and outbound calls, emails, chats, and tickets.
  • You will assist customers with inquiries, complaints, and transaction-related support while maintaining professionalism and empathy.
  • Your primary goal will be to offer accurate and timely resolutions to customer issues while ensuring high-quality interactions.
  • Process customer transactions, orders, and requests efficiently and effectively.
  • Maintain detailed records of customer interactions and transactions for future reference.
  • Follow established procedures to ensure compliance and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated on product/service knowledge to provide accurate information to customers.

Key Qualifications & Skills:

  • Fluent in Korean (spoken & written) – Must be able to communicate clearly and professionally with customers.
  • Prior experience in customer service, call center, or BPO is preferred.
  • Strong problem-solving skills and ability to handle customer complaints effectively.
  • Good typing speed and proficiency in handling email, chat, and CRM tools.
  • Ability to multitask and work in a fast-paced environment.
  • Willingness to work in rotational shifts (if applicable).
  • Basic computer knowledge and familiarity with customer support software.

Bonus Points:

  • Experience in e-commerce, banking, or technical support is a plus.
  • Certification in Korean language proficiency (TOPIK or equivalent) is an advantage.

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