
Voice Process Customer Service Representative
6 hours ago
Hiring for a Banking Voice Process Executive is an exciting opportunity to join our team of customer-focused individuals.
Location: Malad, Mumbai
Shift: 5 Days Working, 2 Rotational Offs/Night Shift
Job Overview:
We are seeking motivated and customer-centric professionals to handle inbound and outbound calls, assist customers with their banking queries, and provide excellent service to ensure customer satisfaction.
Key Responsibilities:
Handle customer queries and complaints via voice calls in a professional and courteous manner.
Provide accurate information regarding banking products, services, and policies.
Maintain and update customer records in the system.
Follow company compliance guidelines and service quality standards.
Work collaboratively with team members to achieve targets and service-level agreements.
Requirements:
Education: HSC or Graduate.
Experience: Minimum 6 months of experience in a voice process (banking experience preferred).
Excellent communication skills in English.
Good listening skills, problem-solving ability, and patience.
Basic computer knowledge and typing speed.
Benefits:
5 days working with 2 rotational offs.
Opportunities for career growth and skill development.
Supportive and inclusive work culture.
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