
Customer Service Representative
5 days ago
We are seeking a Customer Service Representative to join our team.
- Handle inbound and outbound customer calls for voice-based customer service support.
- Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice).
- Provide accurate information about products, services, policies, and procedures.
- Troubleshoot and resolve customer issues, escalating to senior teams when necessary.
- Maintain a high level of professionalism while ensuring customer satisfaction.
- 2-4 years of relevant experience in a blend of voice and non-voice customer service roles.
- Excellent communication skills in English (both written and verbal).
- Strong problem-solving and troubleshooting skills.
- Ability to multitask and manage different types of customer queries efficiently.
Key Skills:
- Customer service and relations
- Problem-solving and troubleshooting
- Communication and interpersonal skills
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