Customer Service Representative

5 days ago


Navi Mumbai Mumbai Mumbai City, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 10,00,000
Job Title

We are seeking a Customer Service Representative to join our team.

  • Handle inbound and outbound customer calls for voice-based customer service support.
  • Respond to customer queries, complaints, and requests via email, chat, and other digital channels (non-voice).
  • Provide accurate information about products, services, policies, and procedures.
  • Troubleshoot and resolve customer issues, escalating to senior teams when necessary.
  • Maintain a high level of professionalism while ensuring customer satisfaction.
Requirements
  • 2-4 years of relevant experience in a blend of voice and non-voice customer service roles.
  • Excellent communication skills in English (both written and verbal).
  • Strong problem-solving and troubleshooting skills.
  • Ability to multitask and manage different types of customer queries efficiently.

Key Skills:

  • Customer service and relations
  • Problem-solving and troubleshooting
  • Communication and interpersonal skills


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