Voice Process Representative

2 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerSupport Full time
Job Title: Customer Service Representative - Voice Process

Are you looking for a challenging and rewarding role in customer service?

This is an exciting opportunity to join our team as a Customer Service Representative, where you will be the first point of contact for our customers. As a key member of our customer support team, you will provide excellent customer service, resolve issues efficiently, and exceed customer expectations.

We are seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a strong desire to make a positive impact and work in a dynamic environment, we want to hear from you



Key Responsibilities:
  • Inbound & Outbound Calls:

Handle incoming calls from customers to address queries, provide product/service information, or resolve issues.

Make outbound calls to customers for follow-up, feedback, or to promote products/services.

Provide prompt and efficient responses to customer inquiries, ensuring clarity and accuracy.



Requirements:
  1. Customer Service
  2. Communication Skills
  3. Problem-Solving Skills
  4. Time Management

You will need to possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and colleagues. Strong problem-solving skills and time management abilities are also essential in this role.



Benefits:
  • A competitive salary
  • A comprehensive benefits package
  • Ongoing training and development opportunities

We offer a range of benefits to ensure your health, wellbeing, and career success. These include a competitive salary, comprehensive benefits package, and ongoing training and development opportunities.



Why Choose Us?

We pride ourselves on being a supportive and inclusive workplace. Our employees are at the heart of everything we do, and we strive to create a culture that values diversity, equity, and inclusion. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply



About the Role:

This is a full-time position, working Monday to Friday, 9am-5pm. You will be based in our office location. We offer flexible working arrangements, including remote working options, to support your work-life balance.

We are committed to creating a diverse and inclusive workplace. All applicants will receive equal consideration for employment without regard to age, disability, ethnicity, gender identity, marital status, nationality, race, religion, sex, sexual orientation, or any other personal characteristic.

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