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Director of Ecommerce Operations

3 weeks ago

Alwar, Rajasthan, India beBeeEcommerce Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Key Responsibilities:
  • Profit and Loss Ownership: Manage the financial performance of the geography, setting revenue, margin, and customer acquisition cost targets.
  • Growth Strategy: Develop and execute a comprehensive growth plan across direct-to-consumer, marketplaces, offline, and emerging channels.
  • Forecasting and Inventory Management: Predict demand and manage end-to-end inventory to ensure stock-out levels are ≤2% and ageing stock is ≤4%.
  • Product-Market Fit: Define product-market fit, localize hero SKUs, craft new-product roadmaps, and sunset low-return-on-investment products.
  • Collaboration with R&D: Work with research and development to adapt formulations for regional regulations and sensorial preferences.
  • Marketing Orchestration: Oversee 360° marketing efforts—performance, influencer, customer relationship management, public relations—allocating budgets for maximum return on ad spend.
  • Data Analysis and Pipeline Development: Establish data pipelines and dashboards to track cohorts, repeat rates, marketplace rankings in real-time.
  • Supply Chain Optimization: Negotiate with third-party logistics providers, payment partners, and duty consultants to minimize landed costs and improve service level agreements.
  • Team Leadership: Recruit, mentor, and performance-manage cross-functional teams (growth, operations, customer success, retail, trade).
  • Customer Obsession: Champion customer-centricity by mining voice-of-customer insights to inform product updates and customer experience enhancements.
  • Strategic Partnerships: Drive partnerships with wellness chains, tourism boards, Ayurveda clinics to amplify reach.
  • Compliance and Risk Management: Ensure legal and tax compliance, including cosmetics claims, import duties, and GDPR-like mandates.
  • Business Review and Reporting: Present quarterly business reviews to global leadership, highlighting wins, risks, and next bets.
  • Test-and-Learn Culture: Deploy a test-and-learn culture by running A/B tests on funnels, creatives, bundles, and pricing levers.
  • Disaster Recovery and Continuity Planning: Establish disaster-recovery and continuity plans for supply, logistics, ads, and key seller accounts.
  • Benchmarking and Competitive Intelligence: Benchmark competition and deliver actionable intelligence on pricing, share-of-voice, and shelf velocity.
Requirements:
  • Leadership Skills: Strong leadership skills to manage cross-functional teams.
  • Business Acumen: Excellent business acumen to drive strategic decisions.
  • Communication Skills: Effective communication skills to collaborate with stakeholders.
  • Problem-Solving Skills: Strong problem-solving skills to navigate complex challenges.
Benefits:

The successful candidate will enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.