Director of Strategic Operations

2 days ago

Alwar, Rajasthan, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Director of Revenue Cycle Management

The ideal candidate will provide strategic leadership and operational oversight for offshore billing operations, ensuring end-to-end revenue cycle performance for U.S. healthcare provider clients.

Key Responsibilities:

  • Develop a vision for RCM operations in alignment with client expectations and company goals.
  • Create policies, SOPs, and workflows that optimize revenue cycle performance across various specialties.
  • Partner with U.S. leadership to ensure client needs, compliance standards, and performance goals are consistently met.
  • Oversee the daily operations of the billing team, including charge entry, payment posting, AR calling, denial management, credentialing, and reporting.
  • Implement audit and QA frameworks to monitor accuracy, timeliness, and compliance.
  • Standardize reporting cadence: daily, weekly, and monthly dashboards for AR, denials, collections, and payer trends.
  • Ensure smooth onboarding of new clients and practices into billing workflows.
  • Manage and mentor offshore managers, team leads, and billers to ensure accountability and career growth.
  • Build a performance-driven culture with clear KPIs, evaluation frameworks, and feedback mechanisms.
  • Drive recruitment, training, and upskilling initiatives to maintain high-quality output.
  • Act as a bridge between U.S. leadership and offshore teams to ensure clear communication and alignment.
  • Participate in client calls, providing updates on revenue performance, denial trends, and improvement initiatives.
  • Proactively identify client risks and recommend process improvements.
  • Ensure adherence to U.S. healthcare billing regulations and payer-specific requirements.
  • Monitor industry trends and regulatory updates to update internal SOPs.
  • Leverage technology and automation tools to drive efficiency.
Requirements
  • Bachelor's degree required; Master's in Business, Healthcare Administration, or related field preferred.
  • Minimum 8+ years of U.S. healthcare RCM experience, with at least 5 years in leadership roles overseeing offshore teams.
  • Deep knowledge of the end-to-end RCM cycle.
  • Proven experience managing teams of 30+ billers.
  • Strong understanding of U.S. payers, EHR/PM systems, and compliance frameworks.
  • Excellent communication, leadership, and analytical skills.

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