Customer Support Leader in Bhopal
2 weeks ago
We are seeking an experienced Customer Support Executive to join our team in Bhopal. This is a fantastic opportunity to work with a reputable company and take on new challenges.
Job DescriptionMain Responsibilities:
- Develop and implement effective Anti-Money Laundering (AML) programs to ensure compliance with local laws and regulations.
- Identify and escalate current/potential compliance issues, ensuring timely remedial actions.
- Stay up-to-date on AML developments and best practices.
- Act as the primary point of contact for AML-related matters.
- Conduct training sessions on compliance matters to raise awareness across the organization.
- Handle inbound calls and emails professionally.
- Resolve customer inquiries and requests, ensuring strong customer satisfaction.
- Collaborate with internal teams for prompt and accurate order processing and delivery.
- Escalate customer feedback as required.
To be successful in this role, you will need:
- A minimum of 1 year's experience in a Customer Service role, preferably in the FinTech industry.
- Excellent interpersonal, written, and verbal communication skills.
- The ability to adapt to changing environments.
- Residency in Bhopal or proximity to the office location.
- A high level of goal orientation and comfort in fast-paced environments.
We provide a dynamic work environment, opportunities for growth and development, and a competitive salary package.
Estimated SalaryRupees 250,000 - 300,000 per annum, depending on experience and qualifications.
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