Customer Support Leader in Bhopal

2 weeks ago


Bhopal, Madhya Pradesh, India Snaphunt Full time
About the Role

We are seeking an experienced Customer Support Executive to join our team in Bhopal. This is a fantastic opportunity to work with a reputable company and take on new challenges.

Job Description

Main Responsibilities:

  • Develop and implement effective Anti-Money Laundering (AML) programs to ensure compliance with local laws and regulations.
  • Identify and escalate current/potential compliance issues, ensuring timely remedial actions.
  • Stay up-to-date on AML developments and best practices.
  • Act as the primary point of contact for AML-related matters.
  • Conduct training sessions on compliance matters to raise awareness across the organization.
  • Handle inbound calls and emails professionally.
  • Resolve customer inquiries and requests, ensuring strong customer satisfaction.
  • Collaborate with internal teams for prompt and accurate order processing and delivery.
  • Escalate customer feedback as required.
Requirements

To be successful in this role, you will need:

  • A minimum of 1 year's experience in a Customer Service role, preferably in the FinTech industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • The ability to adapt to changing environments.
  • Residency in Bhopal or proximity to the office location.
  • A high level of goal orientation and comfort in fast-paced environments.
What We Offer

We provide a dynamic work environment, opportunities for growth and development, and a competitive salary package.

Estimated Salary

Rupees 250,000 - 300,000 per annum, depending on experience and qualifications.



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