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Customer Support Team Lead

1 month ago

Bhopal, Madhya Pradesh, India Official One Clickk Solution Full time

We are Official One Clickk Solution, a dynamic and fast-emerging Staffing company committed to promoting organizational effectiveness by sourcing the right candidates. With a diverse client base ranging from mid-level companies to Fortune 500 organizations, we offer tailored service level requirements.

The Role

  • Develop and maintain effective Anti-Money Laundering (AML) programs to ensure compliance with local regulations.
  • Proactively identify and escalate potential AML issues for timely resolution.
  • Stay updated on AML best practices and developments.
  • Serve as the primary point of contact for all AML-related matters.
  • Conduct training sessions to enhance compliance awareness across the organization.
  • Handle customer inquiries and requests professionally, ensuring strong satisfaction.
  • Collaborate with internal teams for efficient order processing and delivery.
  • Elevate customer feedback as necessary.

Ideal Candidate Profile

  • A minimum of one year's experience in Customer Service, preferably within FinTech or Other Services.
  • Exceptional interpersonal, written, and verbal communication skills.
  • Ability to adapt to changing environments.
  • Living in Bhopal or nearby areas is a plus.
  • Highly driven individuals exceling in fast-paced environments are encouraged to apply.

What We Offer

  • A reputable company with a proven track record.
  • An exceptional work culture.
  • Leadership opportunities.

Our estimated annual salary for this role is approximately ₹5,50,000 based on industry standards and location considerations.