Global Customer Experience Manager

5 days ago


Bhopal, Madhya Pradesh, India IGT Solutions Full time

Unlock boundless potential with IGT Solutions as we seek out passionate Travel Executives to embark on an exciting journey with our innovative team.

Location: Bhopal, India

About the Role:

We're looking for a skilled and charismatic Global Customer Experience Manager to lead our team of customer support professionals. Your primary responsibility will be to effectively manage inbound calls from customers worldwide, addressing inquiries related to pre and post-travel services and product assistance with utmost professionalism and efficiency.

You will also engage directly with customers, both domestic and international, while conducting backend call monitoring to ensure service excellence and maintain quality standards throughout every interaction.

Responsibilities:

  • Manage inbound calls from customers worldwide, addressing inquiries related to pre and post-travel services and product assistance with utmost professionalism and efficiency.
  • Effectively resolve customer queries and concerns through both call and chat processes, ensuring swift closure and delivering exceptional service with every interaction.
  • Engage directly with customers, both domestic and international, while conducting backend call monitoring to ensure service excellence and maintain quality standards throughout every interaction.

Requirements:

  • We welcome applications from both undergraduate and graduate candidates across all disciplines. Your passion and potential are what matter most to us.
  • Strong communication skills are essential
  • Ability to effectively manage challenging situations and address customer concerns with empathy and professionalism, both over calls and through chat interactions.
  • Quick decision-making abilities and a proactive approach will set you apart in this role, enabling you to efficiently address customer needs and provide exceptional service.

Benefits:

  • We offer a competitive salary package of ₹


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