International Process Team Lead

15 hours ago


Mangalore, Karnataka, India beBeeCustomer Full time US$ 1,80,000 - US$ 2,16,000

Job Title: Team Operations Manager

Overview:

We are actively hiring for an International Process Team Leader to oversee daily operations and drive business growth through innovative solutions.

The ideal candidate will have a proven track record of managing high-performing teams, achieving customer satisfaction goals, and maintaining operational efficiency.

Responsibilities:

  • Lead a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality.
  • Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness.
  • Develop and implement strategies to reduce shrinkage and attrition rates through effective people management practices.
  • Collaborate with other teams to resolve issues related to rostering, contact center operations, BPO operations, call center operations, and team handling.

Requirements:

  • Excellent leadership and communication skills.
  • Proven experience in customer service, customer support, and customer service management.
  • Experience in banking and financial services industry is preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic team and contribute to business growth.
  • Professional development opportunities.

Working Hours:

5 days working with 2 rotational week offs.

Shift: 24x7 Rotational Shift (including night shifts).



  • Mangalore, Karnataka, India PVS Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Supervise and manage a small team of staff (India-based) handling cold emailing and company research.Assign daily/weekly tasks, set performance goals, and monitor productivity.Review leads, email lists, and ensure quality and accuracy of data collected.Coordinate with the European HQ team regarding new client targets and...

  • Operations Manager

    2 weeks ago


    Mangalore, Karnataka, India Team Management Services Full time

    Position Title Operations Manager - Voice Process BPO - Experience 10 years in BPO operations with minimum 3 years in a managerial role handling voice processes - Education MBA or equivalent degree in Operations or Business Management preferred - Location Mysore Mangalore Job Brief We are looking for an experienced and results-driven Operations...


  • Mangalore, Karnataka, India beBeeCompliance Full time ₹ 10,80,000 - ₹ 20,35,000

    Job SummaryWe are seeking a skilled and experienced Manager to lead our General Ledger team.About the RoleThe successful candidate will be responsible for overseeing the month end and year end book closing process for various entities. They will also analyze Balance Sheets and Profit and Loss statements on a monthly basis, reviewing Transfer Pricing...

  • Academic Team Lead

    1 day ago


    Mangalore, Karnataka, India beBeeAcademic Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Academic Team LeadWe are seeking a highly skilled and innovative Academic Team Lead to design and own the academic structure and progression of our curriculum.Align curriculum with competitive exams, school boards, or international standards.Supervise creation of high-quality learning materials, including video lectures, assessments, animations, study...


  • Mangalore, Karnataka, India beBeeOperations Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Operational Support and Guidance RoleThe primary function of this position is to provide operational support and guidance to the team.Main Responsibilities:Manage a team of 40+ full-time employees, focusing on their development and efficiency.Offer guidance on process improvements and streamline workflows.Collaborate closely with senior management to achieve...


  • Mangalore, Karnataka, India beBeeProject Full time ₹ 30,00,000 - ₹ 35,00,000

    Job OpportunityWe are seeking a seasoned Project Manager to lead our interior design projects in Mangalore. The ideal candidate will have a strong background in operations management and experience in managing cross-functional teams.Key Responsibilities:Owning the customer experience from project booking to handover, ensuring timely completion and...

  • Finance Team Lead

    2 days ago


    Mangalore, Karnataka, India beBeeFinancial Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Key Finance Role">Coordinate audits with external professionals: Lead audits across all regions (India, US, UK, UAE), ensuring timely completion and minimal audit observations.Oversee month-end closure of books: Lead closing procedures for all entities, ensuring accurate and timely financial reporting.Prepare financial statements: Assist in the preparation...

  • Culinary Team Lead

    7 days ago


    Mangalore, Karnataka, India beBeeCulinary Full time ₹ 9,00,000 - ₹ 18,00,000

    Job Title: Culinary Team LeadAbout the RoleWe are seeking a highly skilled and experienced Culinary Team Lead to join our kitchen team. As a key member of the senior team, you will be responsible for overseeing daily bakery operations, ensuring high-quality products, and maintaining excellent hygiene standards.The ideal candidate will have a strong...


  • Mangalore, Karnataka, India beBeeFinancialLead Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title: Financial Process Lead", "About the Role:", "We are looking for a skilled professional to lead our financial processes and drive efficiency.", "Responsibilities:", "", "Process invoices and manage accounts payable systems", "Communicate with stakeholders and resolve queries", "Identify process improvements and support Lean initiatives", "Assist in...


  • Mangalore, Karnataka, India beBeeVoice Full time ₹ 5,00,000 - ₹ 10,00,000

    We are seeking a skilled Voice Analyst to manage our Broker Price Opinion (BPO) process.Key Responsibilities:Coordinate the BPO process from start to finish. Communicate with real estate agents, clients, and internal teams to gather necessary information.Assign BPO requests to qualified agents.Track the progress of BPO assignments and ensure they are...