Operations Manager

4 weeks ago

Mangalore Karnataka, India Team Management Services Full time

Position Title Operations Manager - Voice Process BPO - Experience 10 years in BPO operations with minimum 3 years in a managerial role handling voice processes - Education MBA or equivalent degree in Operations or Business Management preferred - Location Mysore Mangalore Job Brief We are looking for an experienced and results-driven Operations Manager to lead and manage voice-based BPO operations The role involves overseeing process delivery driving performance metrics managing teams ensuring compliance and collaborating with clients to achieve operational excellence Roles Responsibilities - Oversee end-to-end delivery of voice process operations across multiple teams or projects - Drive performance against operational KPIs such as AHT FCR CSAT Quality and SLA adherence - Manage Team Leaders Trainers and Quality Analysts to ensure consistent performance and service levels - Identify and implement process improvements for better productivity and customer experience - Collaborate with clients for expectation management handle escalations and present performance reports - Ensure compliance with internal policies client requirements and data security standards - Manage staffing roster planning and control shrinkage to optimize resource utilization - Monitor and control operational costs reporting variances and driving efficiencies - Mentor and develop high-potential team members for future leadership roles Skills Required - 10 years of BPO operations experience including 3 years in a managerial role - Strong understanding of contact center metrics reporting tools and workforce management - Proven experience in managing large-scale voice operations and cross-functional teams - Excellent communication client-facing and stakeholder management skills - Proficiency in MS Excel PowerPoint and analytics tools - Experience managing international voice processes US UK AUS - Knowledge of quality frameworks like COPC Six Sigma Lean preferred - Hands-on experience with CRM systems dialers and workforce optimization tools Perks Benefits - Competitive salary and performance-based incentives - Opportunity to work with a global BPO leader - Professional growth and leadership development programs ref updazz com

  • Operations Manager

    10 hours ago

    Mangalore, Karnataka, India Indeanta Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Indeanta E-Mobility Job Title: Operations Manager – Last Mile DeliveryLocation: MangaloreExperience: 5 to 8 YearsIndustry: Logistics / Last Mile Delivery / E-commerce OperationsRole Overview: The Operations Manager will oversee end-to-end last mile delivery operations, team supervision, client coordination, and process optimization. The ideal candidate...

  • Duty Manager

    6 days ago

    Mangalore, Karnataka, India ADANI GROUP Full time

    Job Category Airside Operations About Business Adani Group Adani Group is a diversified organisation in India comprising 10 publicly traded companies It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence Adani Group is headquartered in Ahmedabad in the state of Gujarat India Over the years Adani Group has...

  • Placement operations manager

    2 weeks ago

    Mangalore, India NxtWave Full time

    Overview of the role: As a leading Ed Tech company specializing in 4.0 technologies, we are seeking a dynamic and experienced Placement Operations Manager to join our team. This key role involves overseeing the efficient coordination of the Interview Process and ensuring successful placement of students into relevant roles post-completion. The ideal...

  • Area Operations Manager

    2 weeks ago

    Mangalore, Karnataka, India Goodwyll Resources Llp Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Manage home healthcare operations in Mangalore. Hire and supervise nurses, ensure quality service, handle customer feedback, and coordinate daily schedules for smooth operations. strong communication skills in English, Kannada, and local languages.Annual bonus

  • Duty Manager – Operations

    1 week ago

    Mangalore, Karnataka, India ADANI GROUP Full time

    Job Category Meet Greet and Porter Services About Business Adani Group Adani Group is a diversified organisation in India comprising 10 publicly traded companies It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence Adani Group is headquartered in Ahmedabad in the state of Gujarat India Over the years Adani...

  • Operation Associate

    2 weeks ago

    Mangalore, Karnataka, India Xylem Learning App Full time

    Job Code JOB001634 Designation Operations Associate Business Vertical XYLEM LEARNING Key Responsibility The Operations Associate will support the day-to-day operational functions. This role is critical to ensuring smooth backend processes, efficient delivery of educational services, student and educator satisfaction, and scalability of business...

  • Food and Beverage Operations Manager

    1 week ago

    mangalore, India beBeeExecutive Full time

    Food and Beverage Operations ManagerThis role is responsible for overseeing the day-to-day operations of a food and beverage team in a corporate setting.Maintaining high standards of service and quality controlEffective inventory management and documentationCleanliness and upkeep of the pantry and dining areasBriefing team members on key health and safety...

  • Operations Assistant

    2 weeks ago

    Mangalore, Karnataka, India Dentistchannel Online Pvt Ltd Full time

    **Job Opening**:Web Portal & Online Operations Assistant **Location**: Mangalore **Full-Time** | Immediate Joining Preferred **Responsibilities**: Manage and update the online product portal Add new products, descriptions, images, and relevant information Assist in general office tasks and daily operations Coordinate with the team for regular updates...

  • Operations Assistant

    1 day ago

    Mangalore, Karnataka, India Coresight Research Full time

    Job Overview We are seeking a proactive and highly organized Operations Assistant to support the CEO and cross-functional teams This role combines calendar and event coordination team communication and light content management to ensure smooth day-to-day operations The ideal candidate is detail-oriented tech-savvy and comfortable working independently in a...

  • Operations Supervisor

    2 weeks ago

    Mangalore, Karnataka, India NPOWA Solutions Full time

    Job Title: Freight Operations Supervisor Location: Mangalore, India Company: NPOWA Solutions About Us: NPOWA Solutions, based in Mangalore, is a dynamic outsourcing company that manages back-office operations to a leading logistics provider based in Saudi Arabia and many other international clients. We specialize in optimizing logistics processes and...