Customer Service Representative

1 week ago

Kolkata, West Bengal, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
About the Job

We are looking for an experienced Support Specialist to join our team. The Mobility Support Desk is a centralized hub that bridges the gap between clients and technical solutions.

This role will handle multiple customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.

The successful candidate will be responsible for:

  • Determining the issue, researching, and following up steps as necessary for resolution of issues
  • Answering incoming calls & chats
  • Troubleshooting device and networking issues reported by users, acting as a liaison between customers, mobile carriers, client policy, and internal teams to provide accurate and timely resolution
  • Working customer service/tech support via incoming phone calls, email, and chat
  • Identifying and assisting in resolving all issues identified during regular operations
  • Ticketing all calls, chats, and email support in English
  • Reviewing deliverables of support team members and providing required support and guidance to ensure timely deliverables to clients
  • Communicating escalations/issuesto Managers in a timely manner, ensuring that all communications are professional and accurate
  • Acting as a single point of contact for managing communications with clients

The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have experience in technical support.

Benefits

Our company offers a competitive salary and opportunities for career growth.

Requirements

To be successful in this role, you should have:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Experience in technical support

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth, and a competitive salary.

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