Customer Service Representative
8 hours ago
Job Overview
We are seeking a dedicated and skilled Customer Support Representative to join our team.This is a full-time on-site role based in Kolkata. The ideal candidate will handle customer inquiries, provide online support, ensure customer satisfaction, and resolve technical issues. They will also follow up with customers to maximize conversions, provide product information, and guide them through the usage of our products.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely manner
- Provide excellent customer service and support via phone, email, or chat
- Offer product information and guidance on using our products
- Follow up with customers to maximize conversions and improve customer satisfaction
- Collaborate with cross-functional teams to achieve business objectives
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficiency with customer support software or CRM tools
- Minimum 1-2 years of experience in customer support or a related field
- Bachelor's degree in any field or equivalent experience
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.
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