Sales and Relationship Development Professional

2 weeks ago

Kolkata, West Bengal, India NTT Full time

About the Role

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This is an exciting opportunity to join NTT DATA as a seasoned Client Manager. As a quota-bearing sales persona, you will be responsible for taking full ownership of assigned accounts and managing and growing relationships to drive expansion and renewals across all solution areas.

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Your Day at NTT DATA

The Client Manager is a subject matter expert with advanced planning skills, able to coordinate the interaction of multiple company role-players in different geographies during the sales engagement. This role requires strategic thinking capabilities, a high level of business acumen, and deep knowledge of the latest trends in technology sales methods and approaches.">

Key Responsibilities:

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  • Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients.">
  • BUILD RELATIONSHIPS AND INFLUENCE STAKEHOLDERS.">
  • Work with and through company's network of offices to deliver an excellent client experience in each relevant market.">
  • Realize revenue and margin targets and maximize sales opportunities through connecting client needs with company offerings and solutions.">
  • Develop and drive organization strategy with local client managers within assigned regional accounts.">
  • Use engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).">
  • Minimize churn and maximize retention in assigned accounts.">
  • Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.">
  • Be fully aware of and understand the International Trade Policy.">
  • Meet or exceed quota targets through comprehensive account management.">
  • GROW THE PROFITABILITY, REVENUES AND CLIENT SATISFACTION LEVELS FOR COMPANY'S REGIONAL CLIENTS' PORTFOLIO.">
  • Drive passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.">
  • Generate demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.">
  • Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.">
  • Perform vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.">
  • Positively influence and enable financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.">
  • Act as first point of contact for client issues.">

Knowledge and Attributes:

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  • Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on company business requirements. Developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.">
  • Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.">
  • Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.">
  • Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.">

Academic Qualifications and Certifications:

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  • Bachelor's degree or equivalent in business or a sales related field.">
  • Relevant vendor certifications would be advantageous">

Required Experience:

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  • Seasoned experience in a global partner management role.">
  • Seasoned experience in a sales environment and/or customer service role.">
  • Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.">
  • Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.">
  • Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.">
  • Seasoned experience gained in a similar client manager role.">
  • Seasoned experience working with Salesforce.com contact platform.">

Compensation:

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We offer a competitive salary range of $100,000 - $150,000 per year, depending on experience and qualifications. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

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About Us:

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NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

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Equal Opportunity Employer:

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NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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