MaxVal JIRA System Administrator
3 weeks ago
Job Title: MaxVal JIRA System Administrator
At MaxVal, we are seeking a highly skilled JIRA System Administrator to join our team. As a JIRA System Administrator, you will be responsible for setting up, configuring, and maintaining JIRA projects, workflows, schemes, permissions, issue types, and screens.
Key Responsibilities:
- Configuring and customizing JIRA workflows based on team or project needs
- Maintaining JIRA user accounts, roles, groups, and permissions
- Performing application and system administration tasks, including data backups and scheduled jobs
- Monitoring system performance and troubleshooting JIRA and add-on issues
- Ensuring JIRA configurations comply with security protocols and regulatory requirements
- Managing user access controls, roles, and permissions to protect sensitive data
Requirements:
- Ticket creation from emails
- Routing tickets to domain or keyword-based queues
- Client domain-based queue
- Keyword-based queue (Invoice, Proofreading, Docketing, etc.)
- Auto and manual assignment
- Work-in-progress APT tracking, real-time queue management
- TAT & SLs tracking
- Out-of-TAT ticket reminders
- Workforce management
- Dashboards & Reports
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