MaxVal JIRA System Administrator

3 weeks ago


Coimbatore, Tamil Nadu, India MaxVal Full time

Job Title: MaxVal JIRA System Administrator

At MaxVal, we are seeking a highly skilled JIRA System Administrator to join our team. As a JIRA System Administrator, you will be responsible for setting up, configuring, and maintaining JIRA projects, workflows, schemes, permissions, issue types, and screens.

Key Responsibilities:

  • Configuring and customizing JIRA workflows based on team or project needs
  • Maintaining JIRA user accounts, roles, groups, and permissions
  • Performing application and system administration tasks, including data backups and scheduled jobs
  • Monitoring system performance and troubleshooting JIRA and add-on issues
  • Ensuring JIRA configurations comply with security protocols and regulatory requirements
  • Managing user access controls, roles, and permissions to protect sensitive data

Requirements:

  • Ticket creation from emails
  • Routing tickets to domain or keyword-based queues
  • Client domain-based queue
  • Keyword-based queue (Invoice, Proofreading, Docketing, etc.)
  • Auto and manual assignment
  • Work-in-progress APT tracking, real-time queue management
  • TAT & SLs tracking
  • Out-of-TAT ticket reminders
  • Workforce management
  • Dashboards & Reports

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