JIRA Administrator

1 month ago

Coimbatore, Tamil Nadu, India MaxVal Full time

JIRA Administrator Job Description

At MaxVal, we are seeking a highly skilled JIRA Administrator to join our team. The successful candidate will be responsible for the administration, configuration, and customization of our JIRA system.

Key Responsibilities:

  • Configure and maintain JIRA projects, workflows, schemes, permissions, issue types, and screens.
  • Customize workflows based on team or project needs, including statuses, transitions, conditions, validators, and post functions.
  • Maintain JIRA user accounts, roles, groups, and permissions to ensure secure and organized access.
  • Perform application and system administration tasks, including data backups and scheduled jobs.
  • Monitor system performance and troubleshoot any issues related to JIRA and add-ons.
  • Collaborate with Atlassian support for advanced troubleshooting and feature requests.
  • Ensure JIRA configurations comply with security protocols and regulatory requirements.
  • Manage user access controls, roles, and permissions to protect sensitive data and enforce organizational policies.
  • Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes for compliance purposes.
  • Create and maintain JIRA filters, dashboards, and reporting for various teams and stakeholders.
  • Implement custom fields, workflows, and automation to optimize JIRA usage.
  • Integrate JIRA with other systems and tools as needed.

Requirements:

  • Ticket creation from emails.
  • Routing to domain or keyword-based queues.
  • Client domain-based queue.
  • Keyword-based queue (Invoice, Proofreading, Docketing, etc.).
  • Auto and manual assignment.
  • Work-in-progress APT tracking, real-time queue management.
  • TAT & SLs tracking.
  • Out-of-TAT ticket reminders.
  • Workforce management.
  • Dashboards & Reports.

Benefits:

  • Real-time ticket creation from emails.
  • Email/tasks tracking & governance.
  • Workflow management.
  • TAT/SLA breach - early warning system.
  • AHT, Productivity & Utilization tracking.

Requirements and Benefits

We are looking for a highly skilled JIRA Administrator who can provide expert-level support and maintenance for our JIRA system. The ideal candidate will have a strong background in JIRA administration, configuration, and customization, as well as experience with Atlassian tools and Agile methodologies.

Requirements:

  • 2-3 years of experience as a JIRA Administrator.
  • Expertise in JIRA administration, including workflow configuration, custom fields, and permissions.
  • Hands-on experience with JIRA plugins and integrations.
  • Familiarity with JIRA Query Language (JQL) for reporting and querying.
  • Knowledge of system administration, including user management, backups, and monitoring.

Soft Skills:

  • Strong analytical and problem-solving skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work collaboratively with various teams and provide effective user support.
  • Detail-oriented with a focus on delivering high-quality solutions.
  • Strong work ethic with good time management skills.

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Technical Skills:

  • Expertise in JIRA administration, including workflow configuration, custom fields, and permissions.
  • Hands-on experience with JIRA plugins and integrations.
  • Familiarity with JIRA Query Language (JQL) for reporting and querying.
  • Knowledge of system administration, including user management, backups, and monitoring.

At MaxVal, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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