Senior Quality Assurance Specialist

4 weeks ago


Coimbatore, Tamil Nadu, India MaxVal Full time

This role encompasses ensuring the quality of MaxVal's patent renewal system and fulfilling client requirements. The ideal candidate should possess expertise in the IP domain, including patents, patent lifecycle, IP rules, renewals, and payments. Collaboration with cross-functional teams is crucial to provide effective solutions and smart analytics.

Key Responsibilities:

  • Achieve quality targets for the process and team
  • Conduct internal process audits and reviews to ensure adherence to process parameters/systems
  • Identify process limitations, roadblocks, and process problems
  • Conduct Root Cause Analysis and implement corrective and preventive actions
  • Prepare periodic MIS reports, QC reports, and Audit reports to inform critical business decisions
  • Monitor overall process functioning, identify improvement areas, and implement measures to maximize customer satisfaction in adherence to SLAs & SOPs
  • Work closely with the team and conduct quality audits as needed
  • Internal process inconsistency checks and training needs identification
  • Identify process gaps and automation opportunities to reduce manual effort

Skills/Abilities Required:

  • Strong knowledge in the Intellectual Property domain is preferred
  • Excellent communication skills and ability to interact professionally with all levels of personnel
  • Superb attention to detail and organizational skills, with a motivated approach to working in a fast-paced team environment
  • Ability to multitask and work on multiple complex tasks with a single deadline
  • Ability to diligently review various documents and client files
  • Maintain high levels of confidentiality and professionalism
  • Ability to work independently and manage time effectively
  • Knowledge of Microsoft Office tools, Google files, and Macros

Education and Experience:

  • Bachelor's degree in Business, Engineering, or Accounting
  • Minimum 2 years to a maximum of 5 years of work experience
  • Experience in quality audit and supervisory skills is an added advantage


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