JIRA Administrator

3 weeks ago


Coimbatore, Tamil Nadu, India MaxVal Full time

JIRA Administrator Job Description

MaxVal is seeking an experienced JIRA Administrator to join our team. As a JIRA Administrator, you will be responsible for the setup, configuration, and maintenance of JIRA projects, workflows, and user accounts.

Key Responsibilities:

  • Configure and maintain JIRA projects, workflows, and schemes.
  • Customize JIRA workflows based on team or project needs.
  • Maintain JIRA user accounts, roles, and permissions.
  • Perform application and system administration tasks.
  • Monitor system performance and troubleshoot issues.
  • Ensure JIRA configurations comply with security protocols and regulatory requirements.
  • Manage user access controls, roles, and permissions.
  • Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes.

Requirements:

  • Ticket creation from emails.
  • Routing to domain or keyword-based queues.
  • Client domain-based queue.
  • Keyword-based queue (Invoice, Proofreading, Docketing, etc.).
  • Auto and manual assignment.
  • Work-in-progress APT tracking and real-time queue management.
  • TAT and SLs tracking.
  • Out of TAT ticket reminders.
  • Workforce management.
  • Dashboards and Reports.

Benefits:

  • Real-time ticket creation from emails.
  • Emails and tasks tracking and governance.
  • Workflow management.
  • TAT/SLA breach early warning system.
  • AHT, Productivity, and Utilization tracking.

About MaxVal:

MaxVal is a leading company in the industry, and we are committed to providing our customers with the best possible service.


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