JIRA Administrator
3 weeks ago
JIRA Administrator Job Description
MaxVal is seeking an experienced JIRA Administrator to join our team. As a JIRA Administrator, you will be responsible for the setup, configuration, and maintenance of JIRA projects, workflows, and user accounts.
Key Responsibilities:
- Configure and maintain JIRA projects, workflows, and schemes.
- Customize JIRA workflows based on team or project needs.
- Maintain JIRA user accounts, roles, and permissions.
- Perform application and system administration tasks.
- Monitor system performance and troubleshoot issues.
- Ensure JIRA configurations comply with security protocols and regulatory requirements.
- Manage user access controls, roles, and permissions.
- Conduct regular audits of JIRA instances and ensure proper documentation of JIRA configurations and changes.
Requirements:
- Ticket creation from emails.
- Routing to domain or keyword-based queues.
- Client domain-based queue.
- Keyword-based queue (Invoice, Proofreading, Docketing, etc.).
- Auto and manual assignment.
- Work-in-progress APT tracking and real-time queue management.
- TAT and SLs tracking.
- Out of TAT ticket reminders.
- Workforce management.
- Dashboards and Reports.
Benefits:
- Real-time ticket creation from emails.
- Emails and tasks tracking and governance.
- Workflow management.
- TAT/SLA breach early warning system.
- AHT, Productivity, and Utilization tracking.
About MaxVal:
MaxVal is a leading company in the industry, and we are committed to providing our customers with the best possible service.
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