Technical Support Specialist
3 days ago
Job Opportunity:
We are seeking a skilled professional to fill the role of Service Desk Analyst.
The ideal candidate will have a minimum of 2-3 years of experience in IT service desk operations and possess expertise in Google Workspace products, including Gmail, Google Drive, Google Hangouts, and Google Workspace Admin Console.
Key Responsibilities:
- Provide first-level support to end-users across the organization
- Handle and resolve incidents/service requests via the ServiceNow platform
- Manage web-based tickets and ensure resolution within defined SLA timelines
- Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console
- Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, or related field
- ITIL Foundation certification (preferred)
- Strong communication and interpersonal skills
- Ability to work independently and as part of a collaborative team
Why Choose This Role?
This position offers a dynamic work environment and opportunities for growth and development. If you are a motivated and customer-focused individual with excellent technical skills, we encourage you to apply.
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