Operations Manager

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
{"About the Job

We are seeking a passionate, experienced operations manager to join our Last Mile Analytics and Quality (LMAQ) team at our Hyderabad site. As a key member of our team, you will be responsible for driving process improvement and motivating a team of driven, customer-obsessed associates.

Key Responsibilities

* Devise operational goals and align with business goals for the function that focuses on end-customer impact, productivity, accuracy, and speed to market.
* Establishes measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance
* Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function.
* Manages problems, decisions, and escalations.
* Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.

A Day in the Life

As a member of our team, you will contribute to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of process that address key team pain-points to set them up for success. You will be a self-starter, set vision and manages teams and sets clear goals for team performance management. You have track record of driving process excellence. Knowledge or experience in Six sigma, LEAN, DMAIC, Kaizen and/or statistical process control projects is a bonus.

About the Team

Are you interested in being part of a brand new Amazon initiative to redefine the way customer delivery takes place and to delight our customers and take your skills and career to the next level? Join the Last Mile Analytics and Quality (LMAQ) team where we obsess over Customer and Driver experience and maintain a high bar for Amazon's global last mile delivery network.

BASIC QUALIFICATIONS

* Bachelor's degree (engineering, science, math, technology)
* 5+ years' experience in Operations Management
* Strong communication (verbal/written) and collaboration skills
* A strong hands-on, results driven mentality · Experience in driving KPIs for the team and setting benchmarks
* Perform ad hoc reporting, data-procurement, data-analysis and impact gauging as needed
* Proficiency with Excel and strong analytical acumen

PREFERRED QUALIFICATIONS

* MBA/Specialization in Operations Experience with Lean, Six Sigma, DMAIC and usage of analytical techniques is a plus.
* A positive attitude, great team work and people management skills.



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