Quality Assurance Team Lead
18 hours ago
We are seeking a highly skilled Quality Assurance Team Lead to join our team at WNS Global Services. The successful candidate will lead our quality assurance team and be responsible for ensuring that our services meet the highest standards of quality.
Responsibilities- Lead the quality assurance team in maintaining high-quality service delivery, identifying areas for improvement, and implementing corrective actions.
- Develop and implement quality control processes to ensure compliance with internal policies and external regulations.
- Collaborate with cross-functional teams to drive process improvements, reduce defects, and increase customer satisfaction.
- Conduct regular audits and reviews to assess the effectiveness of quality control processes and identify opportunities for growth.
- Manage and maintain quality records, reports, and metrics to track performance and make data-driven decisions.
- Bachelor's degree in a related field (e.g., quality assurance, operations management, business administration).
- Minimum 2 years of experience in quality assurance or a related field, with a proven track record of leading quality initiatives and driving process improvements.
- Strong knowledge of quality control principles, practices, and methodologies.
- Excellent leadership, communication, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
The estimated annual salary for this position is ₹1,200,000 - ₹1,800,000 based on industry standards and market conditions in Vizag.
About UsWNS Global Services is a leading provider of business process management services. We pride ourselves on delivering exceptional quality and value to our clients through our dedicated teams and cutting-edge technology.
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