Customer Support Specialist
4 days ago
We are seeking a skilled and experienced Customer Support Specialist to join our team. In this role, you will provide exceptional support to our clients through various communication channels including phone, email, and online chat.
Responsibilities:
- Respond to client inquiries in a professional and timely manner
- Provide detailed information on products offered by IB on various global exchanges
- Assist clients with opening and funding accounts
- Show clients how to use different features of the Trader Workstation
- Explain margin requirements to clients
- Investigate trade issues and order executions
Qualifications:
- Experience: 2 years in trading or brokerage services
- Education: University degree (Bachelors) required
- NCFM/NISM certifications in capital markets, derivatives and currency derivatives
- High level of MS Excel skills required
- Language skills: Fluent English
- Good quantitative/analytical skills
- Excellent oral/written communication skills required
- Competitive salary package
- Performance based annual bonus
- Group Medical & Life Insurance
- Modern offices with free amenities & fully stocked cafeterias
- Monthly food card & company paid snacks
- Hardship/shift allowance with company provided pickup & drop facility
- Attractive employee referral bonus
- Frequent company sponsored team building events and outings
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