Customer Support Specialist
4 days ago
We are seeking a skilled professional to fill the role of Customer Support Specialist.
Key Responsibilities:
- Customer Inquiry Management: Respond promptly to customer inquiries via various channels, providing timely and effective solutions.
- Customer Engagement & Alignment: Develop strong relationships with customers to understand their needs, aligning them with suitable courses and instructors.
- Facilitation & Coordination: Ensure seamless communication between customers, teachers, and management, facilitating a smooth learning experience.
- Registration & Booking Support: Assist customers throughout the registration process, ensuring a hassle-free booking experience.
The ideal candidate will possess excellent communication skills, strong proficiency in English and Hindi, and the ability to work effectively in a team environment.
Additional Requirements:
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to engage with customers via phone and email.
- Cross-Cultural Awareness: Ability to understand and respect cultural differences, ensuring a positive experience for customers from diverse backgrounds.
- Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
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