Customer Support Specialist

2 days ago


Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 2,50,000 - ₹ 5,00,000

As a Customer Support Specialist, you will play a pivotal role in delivering exceptional customer experiences through timely and effective communication.

Key Responsibilities
  • Respond to customer inquiries with accurate information regarding products and services.
  • Resolve customer complaints efficiently and professionally.
  • Maintain high levels of customer satisfaction and professionalism.
  • Document all customer interactions within our CRM system.
  • Collaborate with colleagues to enhance service delivery and customer experience.
Required Skills and Qualifications
  • Excellent verbal and written communication skills in English and local languages.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Strong problem-solving abilities and capacity to work under pressure.
  • Capacity to empathize with customers and handle challenging situations calmly.
  • Foundational knowledge of customer service principles and practices.

The ideal candidate should possess strong interpersonal skills, be adaptable to changing priorities, and have a passion for delivering excellent customer service. A degree in Business Administration or related field is preferred but not required. If you are motivated, enthusiastic, and committed to providing exceptional customer experiences, we encourage you to apply.



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