Customer Experience Specialist

2 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeExperience Full time US$ 40,000 - US$ 80,000
Customer Experience Specialist

We are seeking a highly skilled and empathetic Customer Experience Specialist to join our team. This role involves being the primary point of contact for international clients, providing exceptional service, resolving inquiries, and ensuring a positive customer experience across various communication channels.

Key Responsibilities:

  • Serve as the primary point of contact for international customers, addressing their inquiries, concerns, and feedback with professionalism and efficiency.
  • Provide comprehensive support across various communication channels, including phone, email, and chat.
  • Actively listen to customer needs, empathize with their situations, and offer clear, concise, and accurate information and solutions.
  • Troubleshoot and resolve customer issues effectively, escalating complex problems to the appropriate internal teams when necessary while maintaining ownership of the customer's case.
  • Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
  • Adhere to company policies, procedures, and service standards to ensure consistent, high-quality service delivery.
  • Collaborate with cross-functional teams to identify recurring issues and contribute to continuous service improvement initiatives.
  • Stay informed about product updates, service changes, and new offerings to provide up-to-date information to customers.

Requirements:

  • Excellent verbal and written communication skills in English, suitable for an international audience.
  • Strong active listening skills and the ability to empathize with customer situations.
  • Proven problem-solving abilities and a knack for providing effective solutions.
  • Customer-focused mindset with a strong commitment to delivering exceptional service.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Proficiency in using customer support software and CRM systems.
  • Strong organizational skills and attention to detail for accurate record-keeping.
  • Ability to remain calm and professional under pressure.

Qualifications:

  • Bachelor's degree or equivalent practical experience.

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