Application Support Associate

4 weeks ago

Mumbai, Maharashtra, India Ares Management Corporation Full time

Job Summary

We are seeking a highly motivated and detail-oriented Application Support Associate to join our team at Ares Management Corporation. As an Application Support Associate, you will be responsible for providing technical support to our Investment and Shared Services applications and platforms.

Key Responsibilities

  • Act as a liaison between business users and the Technology team.
  • Provide L1 functional and technical support to Investment and Shared Services applications and platforms.
  • Participate in after-hours rotational on-call support, including potential weekends and firm holidays.
  • Exhibit a solid sense of ownership and urgency in handling support incidents, requests, and follow-ups with clients until a satisfactory resolution is achieved.
  • Apply ITSM tool to provide quality incidents, request tickets, and use JIRA for assigned APS projects.
  • Demonstrate the ability and willingness to document support workflows.
  • Responsible for effective communication and interaction with the Business Users, Application Owners, and other IT teams.
  • Use Critical Incident and Problem management processes to assist in removing repeated issues and provide strategic solutions.
  • Clear understanding of monitoring solutions for business critical applications.
  • Handle and deliver assigned projects related to production stability, software EOL, and associated application maintenance.
  • Knowledge of ITIL processes such as IT Operations, Release, Change, and Access management.
  • Send user communication related to production incidents and application maintenance.
  • Strong familiarity with ITSM tool ServiceNow, logging all incidents, requiring accurate priorities, detailed descriptions of issues, updates, and resolutions, including composing and creating RCA tickets.

Requirements

  • BS or equivalent experience in Computer Science technical training and professional work experience.
  • Candidate should have 4-6 years of relevant experience on User Access management, user provisioning, Active Directory, some PowerShell and SQL knowledge, Client or other ticketing queue experience.

General Requirements:

  • Diligent, great demeanor, highly motivated, and a teammate.
  • Detail-oriented, ability to perform analysis, and communicate gaps in analysis to business and requirements to APS leads.
  • A self-directed individual with a can-do attitude, willing to work in an energetic, collaborative, and fast-paced environment, proactive in nature, and a proven ability to learn quickly, display flexibility and adaptability while resolving issues with minimal supervision.
  • Demonstrated ability to learn new systems quickly.
  • Experience in monitoring critical jobs, processes and applications.
  • Leveraged monitoring tools and applications to perform the above function.
  • Solid sense of ownership and accountability.
  • Strong problem-solving and analytical skills.
  • Excellent organizational and interpersonal skills.
  • Outstanding communication (written and verbal), presentation, documentation, and interpersonal skills; strong customer focus.
  • Flexibility regarding role profile and willingness to take on new projects and learn new skills.
  • Good judgment in terms of escalating issues vs. solving problems independently.
  • Ability to be flexible in terms of hours in order to coordinate with team members across various time zones.

Reporting Relationships

Manager, Application Support

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.

  • Application Support Associate

    3 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms.Key ResponsibilitiesAct as a liaison between business users and the Technology teamProvide L1 functional and technical support to...

  • Application Support Associate

    1 month ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryThe Application Support Associate will serve as a liaison between business users and the Technology team, providing functional and technical support to Investment and Shared Services applications and platforms. This role requires a strong sense of ownership and urgency in handling support incidents, requests, and follow-ups with clients until a...

  • Application Support Associate

    3 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    DescriptionPrimary Functions and ResponsibilitiesAct as a liaison between business users and the Technology team to ensure seamless communication and collaboration.Provide L1 functional and technical support to Investment and Shared Services applications and platforms, ensuring timely and effective resolution of incidents and requests.Participate in...

  • Application Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Job Title: Application Support Associate - Technology and OperationsJob Summary:We are seeking an experienced Application Support Associate to join our Technology and Operations team. The successful candidate will provide technical support for our banking applications, ensuring smooth operations and optimal performance.Key Responsibilities:Provide technical...

  • Application Infrastructure Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India DBS Bank Full time

    Job SummaryWe are seeking a highly skilled Application Infrastructure Support Associate to join our team at DBS Bank.Key ResponsibilitiesProvide technical support for application infrastructure, including Linux, Windows, and PL/SQL.Collaborate with internal teams to resolve production issues and improve overall system availability.Participate in project...

  • Technical Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job SummaryAs a Technical Support Associate - Application Services, you will play a key role in providing high-quality support to our business users, ensuring the smooth operation of our investment and shared services applications and platforms. Key Responsibilities• Act as a liaison between the business users and the Technology team.• Provide L1...

  • IT Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking a skilled IT Support Specialist to join their team in Mumbai. As a key member of the office operations team, this individual will be responsible for providing technical support and ensuring the smooth operation of the office.The ideal candidate will have a strong background in IT and office administration,...

  • IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    About the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a skilled Office Admin IT Executive to join our team. As a key member of our office operations team, you will be responsible for providing IT support and ensuring the smooth and efficient operation of our office.Key ResponsibilitiesIT Support: Provide technical assistance to team members,...

  • IT Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    We are seeking a highly skilled IT Support Specialist to join our team at Associate Allied Chemicals India Pvt Ltd. As an IT Support Specialist, you will be responsible for providing technical assistance to our office departments, ensuring smooth and efficient office operations.The ideal candidate will have excellent communication skills, be able to work...

  • IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    We are seeking a highly skilled Office Admin IT Executive to join our team at Associate Allied Chemicals India Pvt Ltd.The successful candidate will be responsible for providing IT support and ensuring smooth office operations. This includes troubleshooting technical issues, implementing solutions, and maintaining office equipment.Key...

  • Associate, Application Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India Ares Management Corporation Full time

    Job DescriptionAn ideal candidate for this position will possess excellent problem-solving skills, strong analytical thinking, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for providing top-notch technical support to business users and application owners, ensuring seamless application...

  • IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking a highly skilled IT Support Specialist to join our team. As a key member of our office operations team, you will be responsible for providing technical support and ensuring the smooth operation of our office systems.The ideal candidate will have a strong background in IT and office administration, with a...

  • IT Support Specialist

    1 month ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    About the RoleAssociate Allied Chemicals India Pvt Ltd is seeking a highly motivated and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our office IT systems and providing technical support to our team members.Key ResponsibilitiesProvide technical support for...

  • Office Administration and IT Support Specialist

    2 days ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    About the RoleWe are seeking an experienced Office Administrator with strong IT skills to join our team at Associate Allied Chemicals India Pvt Ltd. The successful candidate will be responsible for providing comprehensive support to all office departments, ensuring seamless and efficient operations.Key ResponsibilitiesIT Support: Provide assistance with...

  • Office IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd is seeking a detail-oriented Office IT Support Specialist to provide IT support and ensure smooth office operations.The Office IT Support Specialist will work with all office departments to provide IT support, troubleshoot issues, and implement solutions.Key Responsibilities:Support team members to solve advanced...

  • Senior Application Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

    Key ResponsibilitiesAs a Senior Application Support Engineer at Riverforest Connections Private Limited, you will be responsible for meeting Service Level Agreements (SLAs) while maintaining high-quality working relationships with colleagues and counterparts. Your key focus areas will include:Strategic FocusMeeting SLAs with agreed quality and maintaining...

  • Technical Support Associate

    3 weeks ago

    Mumbai, Maharashtra, India Rupeeseed Technology Ventures P Ltd Full time

    Job Description:Designation: TechOps AssociateLocation: N/AWe are seeking a skilled TechOps Associate to join our team at Rupeeseed Technology Ventures P Ltd. The successful candidate will possess knowledge of SQL and Linux Server Troubleshooting, with a strong focus on coordinating and resolving issues and tickets.Key Responsibilities:Sharp knowledge of...

  • Senior Application Support Specialist

    4 weeks ago

    Mumbai, Maharashtra, India Riverforest Connections Private Limited Full time

    Key Responsibilities and AccountabilitiesAt Riverforest Connections Private Limited, we are seeking a highly skilled Senior Application Support Specialist to join our team. As a key member of our Application Support team, you will be responsible for providing technical support for our in-house and on-premises applications.Manage the day-to-day tasks of the...

  • Keyholder IT Support Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Associate Allied Chemicals India Pvt Ltd Full time

    Associate Allied Chemicals India Pvt Ltd has been delivering ingredient solutions for the fragrance, flavor, food, and personal care industries for over 45 years. As we expand our presence in the market, we are looking for a motivated and experienced Keyholder IT Support Specialist to join our team.The successful candidate will work closely with all office...

  • Sales Support Associate

    2 weeks ago

    Mumbai, Maharashtra, India TeamViewer Full time

    Key ResponsibilitiesWe're seeking a highly skilled Sales Support Associate to join our TeamViewer team in Mumbai. As a Sales Support Associate, you will work closely with our key account managers and the inside sales team to process orders using our CRM system and other tasks leading up to the sale.You will also assist our Channel and Enterprise Sales teams...