Associate, Application Support Specialist
1 week ago
Job Description
An ideal candidate for this position will possess excellent problem-solving skills, strong analytical thinking, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for providing top-notch technical support to business users and application owners, ensuring seamless application performance and stability.
Key Responsibilities:
- Act as a liaison between the business users and the Technology team to resolve application-related issues.
- Provide 1st-level technical support to Investment and Shared Services applications and platforms.
- Participate in rotational follow-the-sun support coverage for APAC, London, and Los Angeles users.
- Document support workflows and communicate effectively with business users and IT teams.
- Apply ITSM tool to provide quality incidents, request tickets, and use JIRA for assigned APS projects.
Requirements:
- BS or equivalent experience in Computer Science technical training and professional work experience.
- 4-6 years of relevant experience in User Access management, user provisioning, Active Directory, PowerShell, and SQL knowledge.
- Diligent, great demeanor, highly motivated, and a teammate with excellent organizational and interpersonal skills.
- Ability to learn new systems quickly, display flexibility, and adaptability while resolving issues with minimal supervision.
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