Associate - Support Specialist
4 days ago
We are seeking a skilled Associate - Support Specialist to join our team. The ideal candidate will have experience in international customer service, preferably in cash collections.
Responsibilities
- Handle customer emails and phone requests in a timely manner.
- Process customer credit card requests and submit refund requests on SharePoint.
- Monitor and maintain productivity and quality benchmarks.
- Communicate effectively with Business Unit personnel to resolve issues promptly.
- Meet agreed SLA's and deliverables.
Requirements
- 3-4 years' experience in international customer service, preferably in cash collections.
- Excellent telephonic skills and fluency in English (written and spoken).
- Good communication skills (verbal, written, presentation) and strong process knowledge.
Our Offer
- A collaborative and innovative work environment.
- Opportunities to work with Global teams.
- Access to learning and growth opportunities.
- Medical insurance for you and your family.
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