Associate - Support Specialist

4 days ago


Mumbai, Maharashtra, India Mettler Toledo Full time
Job Title: Associate - Support Specialist

We are seeking a skilled Associate - Support Specialist to join our team. The ideal candidate will have experience in international customer service, preferably in cash collections.



Responsibilities

  • Handle customer emails and phone requests in a timely manner.
  • Process customer credit card requests and submit refund requests on SharePoint.
  • Monitor and maintain productivity and quality benchmarks.
  • Communicate effectively with Business Unit personnel to resolve issues promptly.
  • Meet agreed SLA's and deliverables.


Requirements

  • 3-4 years' experience in international customer service, preferably in cash collections.
  • Excellent telephonic skills and fluency in English (written and spoken).
  • Good communication skills (verbal, written, presentation) and strong process knowledge.


Our Offer

  • A collaborative and innovative work environment.
  • Opportunities to work with Global teams.
  • Access to learning and growth opportunities.
  • Medical insurance for you and your family.

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