Technical Support Specialist

7 days ago

Tiruchi, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled Technical Support Engineer to join our team. As a key member of our support team, you will provide remote technical and application problem resolution assistance related to Aspect products.

You will have the opportunity to work on impactful and challenging projects that make a difference in the company's success. Our collaborative and dynamic work environment is the perfect place for creative problem-solvers who thrive in fast-paced environments.

Main Responsibilities:

  • Provide exceptional customer service and teamwork skills to maintain professional demeanor and enhance customer relationships.
  • Gather knowledge of assigned customers' technical and business environment.
  • Document and verify reported problems efficiently.
  • Troubleshoot and resolve issues utilizing available tools, resources, and documentation.
  • Engage additional resources when necessary.
  • Communicate effectively with management, peers, and account team in support of customers.
  • Develop working knowledge of main Aspect products and strategy.

Required Skills and Qualifications

  • Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
  • Demonstrated ability to learn complex software tools quickly.
  • Strong customer service and teamwork skills, with professional demeanor to maintain and enhance customer relationships.
  • Ability to use professional concepts and company policies and procedures to solve routine problems.
  • Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Benefits

  • Competitive salary.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

Others

  • Limited travel, after-hours, or on-call work may be required.
  • Flexibility to work early AM or late hours, including weekends.
  • Technical Certifications and second or third languages a plus but not required.

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